Owner complaints
490NHTSA recordsUSED VEHICLE RESEARCH
2018 Subaru Forester
Is This A Good Car? organizes available NHTSA-derived research for the 2018 Subaru Forester. This page includes owner complaint records, safety recall campaigns, manufacturer communications, defect investigations, and information about the completeness of the available evidence.
DATA CONFIDENCE: ModerateSubaru Forester2018 · VERIFIED IMAGE PENDING
Recall campaigns
3Year, make and model lookupManufacturer communications
0Matched NHTSA recordsInvestigations
0Matched NHTSA recordsEVIDENCE AVAILABILITY — NOT VEHICLE RELIABILITY
DATA CONFIDENCE
ModerateData Confidence measures how much usable evidence CarIQ has for this vehicle. It does not measure how reliable the vehicle is.
Why this rating?
- Owner complaint data
- Available
- Manufacturer communications
- Available
- Recall data
- Available
- Investigation data
- Available
- Production denominator
- Unavailable
- Complaint component completeness
- 100%
- Mileage completeness
- 0%
- Incident-date completeness
- 100%
DESCRIPTIVE ANALYTICS
DATA INSIGHTS
Derived from official NHTSA source records. These statistics are descriptive and are not a reliability score.
- Complaint records analyzed
- 490 NHTSA complaints
- Most reported component
- Visibility/wiper 28% of categorized complaint records
- Top-three component concentration
- 62% Records mentioning at least one top-three component
- Median reported incident mileage
- Not available from current source 0 valid mileage observations
- Recall campaigns
- 3 NHTSA recalls
- Most recent recall report
- July 29, 2021 NHTSA recalls
- Manufacturer communications
- 0 NHTSA manufacturer communications
- Most documented component
- Not available NHTSA manufacturer communications
- Top-three communication concentration
- Not available Share of categorized manufacturer communications
SOURCE COMPLETENESS
DATA QUALITY
- Complaint records analyzed
- 490
- Component classification available
- 100%
- Incident date available
- 100%
- Mileage available
- 0%
- Structured outcome fields available
- 100%
Completeness describes fields present in the retrieved complaint records. It is not a data-quality grade or a vehicle assessment.
Learn about CarIQ methodologyPRODUCTION-ADJUSTED DESCRIPTIVE METRIC
NORMALIZED COMPLAINT CONTEXT
Production-normalized complaint data is not currently available for this vehicle.
This metric compares the number of NHTSA owner complaint records retrieved by CarIQ with NHTSA-reported production volume for the corresponding vehicle population.
It is not a vehicle failure rate. Complaint reporting behavior, vehicle age, time on the road, production definitions, and other factors can affect the result.
Source: National Highway Traffic Safety Administration, Early Warning Reporting, Light Vehicle Production Data. Read the methodology.
OFFICIAL NHTSA OWNER COMPLAINT DATA
OWNER-REPORTED COMPLAINTS
COMPONENT CATEGORIES
A complaint may list more than one component and therefore contribute to multiple categories. Percentages show the share of categorized complaint records that mention each component—not the percentage of vehicles affected. Category percentages may overlap.
INCIDENT REPORTS BY YEAR
Grouped from complaint records with a valid incident date.
RECENT OWNER COMPLAINTS
Air Bags
Owner-submitted NHTSA complaint · ODI 11752602Read complaint narrative
- The passenger-side Occupant Detection System (ODS) sensor, which is part of the Supplemental Restraint System (SRS) airbag system, has failed. This component was previously replaced under a Subaru safety recall completed in May 2020. The SRS airbag warning light is now illuminated again, indicating a failure of the same system. The vehicle and failed component are available for inspection upon request. - The failure of the ODS sensor directly impacts the functionality of the passenger airbag system. This creates a significant safety risk because the airbag may not deploy correctly—or at all—in the event of a crash. This puts both the driver and any passenger at increased risk of serious injury or death. Since this is a critical safety system, its failure compromises the overall crash protection of the vehicle. - The issue is indicated by the illuminated SRS airbag warning light and has been identified as related to the Occupant Detection System. A dealership has confirmed that the ODS sensor requires replacement. The failure is consistent with known issues related to the prior recall repair. - I contacted Subaru of America regarding this issue, but they declined to provide assistance. It has not been inspected by police or insurance representatives, as no accident has occurred. - The SRS airbag warning light illuminated. There were no prior symptoms before the warning light appeared. The light has remained on consistently since then, indicating a persistent fault in the airbag system. - This issue is especially concerning because the component that failed was previously replaced under a safety recall. A recall repair should resolve a safety defect, not temporarily mask it. The failure of a critical airbag system component only a few years after a recall repair suggests that the original remedy may not have been a permanent fix. This raises serious safety concerns not only for my vehicle but potentially for other vehicles that received the same recall repair.
Electrical System · Air Bags · Seats
Owner-submitted NHTSA complaint · ODI 11751355Read complaint narrative
I brought my vehicle to an authorized Subaru dealership (Byers Imports, LLC in Columbus, Ohio) to diagnose the reason for the airbag warning lamp illuminating. The dealer had the manufacturer's WUM-98 Safety Recall (NHTSA Campaign Number 19V701000) performed to remedy a defective Occupant Detection System (ODS) sensor harness.Despite the recall remedy being completed, the Supplemental Restraint System (SRS) airbag warning light re-illuminated on the dashboard, completely disabling the front passenger-side airbag.The dealership confirmed that the passenger-side airbag remains completely disabled and inoperable due to a hardware failure of the internal occupant detection sensor mat. Because the initial WUM-98 recall was previously marked as "closed" in Subaru's automated system, the manufacturer refused to cover the repair under the recall. I was forced to pay $1,258.34 out of pocket up front to order a replacement front passenger seat cushion assembly (Part #64139SG061LL) to restore basic airbag safety to the vehicle.The initial federal safety recall remedy failed to permanently correct the underlying safety hazard. The vehicle continues to exhibit the exact same life-threatening defect (disabled passenger airbag) targeted by the original recall, and the manufacturer is shifting the financial burden of this failed remedy onto the consumer.
Air Bags
Owner-submitted NHTSA complaint · ODI 11750402Read complaint narrative
I am filing a formal complaint against Subaru of America for refusing to remedy an active federal safety recall (NHTSA Campaign 19V701000 / Subaru Recall WUM98). My passenger airbag is currently disabled (DTC B1760). SRS light goes on and off and visit to the Sheehy Fredericksburg Subaru location confirmed that the occupant detection system is failing and I need a cushion assembly replacement. Subaru Customer Advocacy Department claims they already performed the initial wire harness replacement for this recall back in March 2020, but unable to provide me with the invoice or documentation of where this repair was done, and they are using this as their sole justification to refuse proceeding with Step 6 on Page 8 of the official recall bulletin—which explicitly mandates the replacement of the complete seat cushion assembly if the condition persists. When I referenced federal law (49 U.S.C. § 30120(g)(1)) regarding the 15-year statutory limit for free recall remedies, the representative denied coverage claiming 'it has been 6 years.' Subaru is actively denying a mandated safety remedy, ignoring its own technical guidelines, and endangering passenger safety.
Air Bags
Owner-submitted NHTSA complaint · ODI 11745467Read complaint narrative
B1760 code for ODS AIRBAG LIGHT IS ON AND THE LIGHT FOR PASSENGER AIRBAG OFF is On. There is a recall open for many other Subarus, same make, model & year. Safety concern for my daughter as she rides passenger. I had the problem diagnosed and documented receipt from ACS in Roseville California. I contacted Maita Subaru of Sacramento and they said there is not and wasn’t a recall for my Subaru. Very concerning, please help.
Air Bags
Owner-submitted NHTSA complaint · ODI 11745472Read complaint narrative
I had a recall for my ODS sensor which controls the passenger airbag. I went and had it "taken care" of due to a recall. They did not fix it. My passenger airbag will still randomly shut off while I am driving down the road. I tried talking tk the dealership and they only say "we fixed the part we needed to replace". This is a huge safety issue. If I were tk wreck and my passenger airbag was turned off, someone would die.
Air Bags
Owner-submitted NHTSA complaint · ODI 11744239Read complaint narrative
The contact owns a 2018 Subaru Forester. The contact stated the passenger’s side air bag warning light remained illuminated while his wife was seated in the passenger’s seat. The message that the passenger’s side air bag was disabled was displayed. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 135,000.
Unknown or Other
Owner-submitted NHTSA complaint · ODI 11743641Read complaint narrative
Subaru AC component cascading failures, starting 25,000 miles, light driving. July 2023 AC blowing hot. Recharged with dye. Subaru Dealer said no leak found. July 2024 AC expansion valve leaking and was replaced $500. (This failure would have directly effected the evaporator.) July 2025 AC system needed to be recharged. December 2025 evaporator replaced $1,680. March 2026 Compressor replaced $1,750. June 2026 Evaporator Sensor needs replacing $1,200.
Air Bags
Owner-submitted NHTSA complaint · ODI 11742880Read complaint narrative
Passenger airbag system doesn’t detect occupancy in seat
NHTSA complaints are reports submitted by vehicle owners and other consumers. Complaint counts do not represent the percentage of vehicles affected and do not by themselves establish that a safety defect exists.
A higher complaint count can partly reflect how many vehicles were sold, vehicle age, and other factors. CarIQ does not yet normalize complaint counts by vehicles sold.
Data provided by the National Highway Traffic Safety Administration (NHTSA). This site is not endorsed by NHTSA.
OFFICIAL NHTSA MANUFACTURER COMMUNICATION DATA
MANUFACTURER COMMUNICATIONS
No NHTSA manufacturer communication records were returned for this year, make, and model.
Manufacturer communications include service bulletins and other technical information submitted by manufacturers to NHTSA. The existence or number of communications does not establish how often a condition occurs or whether an individual vehicle will experience it.
Some manufacturers may issue more detailed service documentation than others, so communication counts should not be used alone to compare vehicle reliability.
Source: National Highway Traffic Safety Administration manufacturer communicationsNATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
NHTSA DEFECT INVESTIGATIONS
No applicable NHTSA defect investigation records were returned for this year, make, and model.
NHTSA investigations evaluate potential motor-vehicle safety defects. The existence of an investigation does not by itself establish that a safety defect exists, and the absence of an investigation does not establish that a vehicle is problem-free.
Open and closed describe NHTSA's process status, not a CarIQ reliability judgment.
View official NHTSA investigation data ↗DESCRIPTIVE SOURCE OVERLAP
CROSS-SOURCE VEHICLE DATA
CarIQ compares categories appearing across independent NHTSA datasets. Overlap can help identify areas with more available documentation, but it does not establish defect frequency or prove that an individual vehicle will experience a problem.
| Component | Owner complaints | Manufacturer communications | Recall campaigns | NHTSA investigations | Official sources containing records |
|---|---|---|---|---|---|
| Tires | 2 | 0 | 1 | 0 | 2 of 4 |
| Visibility/wiper | 135 | 0 | 0 | 0 | 1 of 4 |
| Air Bags | 94 | 0 | 0 | 0 | 1 of 4 |
| Unknown or Other | 82 | 0 | 0 | 0 | 1 of 4 |
| Electrical System | 69 | 0 | 0 | 0 | 1 of 4 |
| Engine | 31 | 0 | 0 | 0 | 1 of 4 |
| Vehicle Speed Control | 30 | 0 | 0 | 0 | 1 of 4 |
| Seats | 29 | 0 | 0 | 0 | 1 of 4 |
| Steering | 24 | 0 | 0 | 0 | 1 of 4 |
| Power Train | 23 | 0 | 0 | 0 | 1 of 4 |
Displayed first by the number of source categories containing the component, then by owner complaint count, then alphabetically. This is a presentation rule, not a vehicle ranking. Complaint reports, manufacturer communications, recalls, and investigations describe different events and are never added into a combined total.
- complaint
- Available
- communication
- Available
- recall
- Available
- investigation
- Available
- production
- Unavailable
OFFICIAL NHTSA SAFETY RECALL DATA
SAFETY RECALLS
3 recall campaigns found
01FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMPCampaign 21V587000July 29, 2021
Summary
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Safety Consequence
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Remedy
Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
02AIR BAGS:SENSOR:OCCUPANT CLASSIFICATIONCampaign 19V701000October 3, 2019
Summary
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
Safety Consequence
If the connection loosens, the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.
Remedy
Subaru will notify owners, and dealers will inspect and, as necessary, replace the ODS sensor mat harness, free of charge. The recall began February 11, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUM-98.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
03TIRESCampaign 18V455000July 10, 2018
Summary
Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Forester vehicles. The Certification Label may indicate the incorrect wheel size, tire size, and air pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Safety Consequence
Installing incorrect tires or applying incorrect tire air pressure may increase the risk of a crash.
Remedy
Subaru will notify owners, and dealers will install a corrected label, free of charge. The recall began July 26, 2018. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WTS-78.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall results shown here are based on year, make, and model. A specific vehicle may or may not be affected. Check the vehicle's VIN with NHTSA to confirm open recalls before purchasing. Data provided by the National Highway Traffic Safety Administration (NHTSA).
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