Owner complaints
308NHTSA recordsUSED VEHICLE RESEARCH
2017 Jeep Wrangler
Is This A Good Car? organizes available NHTSA-derived research for the 2017 Jeep Wrangler. This page includes owner complaint records, safety recall campaigns, manufacturer communications, defect investigations, and information about the completeness of the available evidence.
DATA CONFIDENCE: ModerateJeep Wrangler2017 · VERIFIED IMAGE PENDING
Recall campaigns
5Year, make and model lookupManufacturer communications
0Matched NHTSA recordsInvestigations
0Matched NHTSA recordsEVIDENCE AVAILABILITY — NOT VEHICLE RELIABILITY
DATA CONFIDENCE
ModerateData Confidence measures how much usable evidence CarIQ has for this vehicle. It does not measure how reliable the vehicle is.
Why this rating?
- Owner complaint data
- Available
- Manufacturer communications
- Available
- Recall data
- Available
- Investigation data
- Available
- Production denominator
- Unavailable
- Complaint component completeness
- 100%
- Mileage completeness
- 0%
- Incident-date completeness
- 100%
DESCRIPTIVE ANALYTICS
DATA INSIGHTS
Derived from official NHTSA source records. These statistics are descriptive and are not a reliability score.
- Complaint records analyzed
- 308 NHTSA complaints
- Most reported component
- Service Brakes 25% of categorized complaint records
- Top-three component concentration
- 55% Records mentioning at least one top-three component
- Median reported incident mileage
- Not available from current source 0 valid mileage observations
- Recall campaigns
- 5 NHTSA recalls
- Most recent recall report
- September 26, 2019 NHTSA recalls
- Manufacturer communications
- 0 NHTSA manufacturer communications
- Most documented component
- Not available NHTSA manufacturer communications
- Top-three communication concentration
- Not available Share of categorized manufacturer communications
SOURCE COMPLETENESS
DATA QUALITY
- Complaint records analyzed
- 308
- Component classification available
- 100%
- Incident date available
- 100%
- Mileage available
- 0%
- Structured outcome fields available
- 100%
Completeness describes fields present in the retrieved complaint records. It is not a data-quality grade or a vehicle assessment.
Learn about CarIQ methodologyPRODUCTION-ADJUSTED DESCRIPTIVE METRIC
NORMALIZED COMPLAINT CONTEXT
Production-normalized complaint data is not currently available for this vehicle.
This metric compares the number of NHTSA owner complaint records retrieved by CarIQ with NHTSA-reported production volume for the corresponding vehicle population.
It is not a vehicle failure rate. Complaint reporting behavior, vehicle age, time on the road, production definitions, and other factors can affect the result.
Source: National Highway Traffic Safety Administration, Early Warning Reporting, Light Vehicle Production Data. Read the methodology.
OFFICIAL NHTSA OWNER COMPLAINT DATA
OWNER-REPORTED COMPLAINTS
COMPONENT CATEGORIES
A complaint may list more than one component and therefore contribute to multiple categories. Percentages show the share of categorized complaint records that mention each component—not the percentage of vehicles affected. Category percentages may overlap.
INCIDENT REPORTS BY YEAR
Grouped from complaint records with a valid incident date.
RECENT OWNER COMPLAINTS
Service Brakes
Owner-submitted NHTSA complaint · ODI 11754697Read complaint narrative
ABS system module has failed and the manufacturer has it on indefinite backorder. I read reports of some customer waiting over 400 days for this part. It compromises the effectiveness of the antilock braking system. How do they get away with this?
Electrical System · Service Brakes
Owner-submitted NHTSA complaint · ODI 11754059Read complaint narrative
My ABS module is confirmed faulty resulting in an unsafe car to drive. The ABS module is extremely hard to come by, on an indefinite backorder, and I cannot get the part anywhere. Maybe people waiting over a year for the part. This is resulting in aftermarket or refurbished parts, which are risky and unsafe. I am out of a vehicle because I cannot get the part and no one wants to buy a faulty car.
Wheels · Unknown or Other · Service Brakes
Owner-submitted NHTSA complaint · ODI 11753875Read complaint narrative
During a routine maintenance visit, a pre-purchase/general inspection was performed on my 2017 Jeep Wrangler, which documented the front axle and differential housing as intact and in one piece. Subsequent to that inspection, while the vehicle was undergoing service, it was discovered that the front axle housing bracket on the driver’s side had fractured and separated from the frame mount. Upon inspection of the fractured surface, the break exhibits oxidation (rust) at the fracture point itself, indicating the crack had been forming and propagating over time rather than resulting from a single acute impact or event. This suggests a pre-existing metal fatigue or corrosion-related structural weakness in the front axle housing bracket assembly that was not visually detectable during a standard inspection prior to full separation. Given that this is a structural component connecting the front axle/differential to the vehicle frame, a full separation of this type could result in loss of vehicle control, particularly under steering or load stress, and poses a significant safety risk. The vehicle is approximately 9 years old with 90,000 miles, and this type of structural failure at this age/mileage is a concern for other owners of similar model year Wranglers. I am filing this report to make NHTSA aware of this failure mode in case it represents a broader pattern in 2017 (and potentially adjacent model year) Jeep Wranglers.
Service Brakes · Forward Collision Avoidance
Owner-submitted NHTSA complaint · ODI 11752214Read complaint narrative
ABS MODULE HAS FAILED VIN [XXX] No ABS and no cruise control The ABS module is on back order and cannot be purchased by OEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Engine
Owner-submitted NHTSA complaint · ODI 11743349Read complaint narrative
Oil cooler split due to warming up and cooling down in winter and being made of plastic All brake calipers needed to be replaced on it too
Air Bags
Owner-submitted NHTSA complaint · ODI 11742362Read complaint narrative
The contact owns a 2017 Jeep Wrangler. The contact stated that while traveling at 60 MPH, the vehicle struck a deer. The airbags failed to deploy upon impact. No injuries were reported. No police report was filed. The vehicle remained operable and was driven to the residence. Two days later, the airbag warning light illuminated. The manufacturer was notified and confirmed there were no open recalls or active warranties for the vehicle. The contact was then referred to the NHTSA Hotline to file a report. The vehicle had not been repaired. The failure mileage was approximately 140,000.
Service Brakes
Owner-submitted NHTSA complaint · ODI 11738777Read complaint narrative
Front brake caliper became loose, moved away from the rotor, resulted in the caliper grinding against the inner wheel. Inspection by mechanic revealed missing caliper mounting bolts on both driver and passenger side of brakes. Front caliper mounting bolts were replaced with OEM-spec hardware, torqued to spec, with blue Loctite added to threads of fasteners. The mechanic noted many well-documented failures of the same nature on Jeep JK, JL, and Gladiator models, although no formal recalls have been issued.
Electrical System
Owner-submitted NHTSA complaint · ODI 11738668Read complaint narrative
The battery terminals will stop tightening, which made me think it was fully tightened. I wiggled them from side-to-side and they didn't move. As I was driving, the vehicle died, which almost caused an accident because the steering wheel locked. I was able to get the vehicle to a safe stop and hook up a jump pack to it. I then discovered that my negative battery terminal wasn't even on the battery post. It slipped off when lifted UP but didn't move AT ALL when wiggled side-to-side. I am unable to find the proper OEM replacement battery terminals at this time.
NHTSA complaints are reports submitted by vehicle owners and other consumers. Complaint counts do not represent the percentage of vehicles affected and do not by themselves establish that a safety defect exists.
A higher complaint count can partly reflect how many vehicles were sold, vehicle age, and other factors. CarIQ does not yet normalize complaint counts by vehicles sold.
Data provided by the National Highway Traffic Safety Administration (NHTSA). This site is not endorsed by NHTSA.
OFFICIAL NHTSA MANUFACTURER COMMUNICATION DATA
MANUFACTURER COMMUNICATIONS
No NHTSA manufacturer communication records were returned for this year, make, and model.
Manufacturer communications include service bulletins and other technical information submitted by manufacturers to NHTSA. The existence or number of communications does not establish how often a condition occurs or whether an individual vehicle will experience it.
Some manufacturers may issue more detailed service documentation than others, so communication counts should not be used alone to compare vehicle reliability.
Source: National Highway Traffic Safety Administration manufacturer communicationsNATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
NHTSA DEFECT INVESTIGATIONS
No applicable NHTSA defect investigation records were returned for this year, make, and model.
NHTSA investigations evaluate potential motor-vehicle safety defects. The existence of an investigation does not by itself establish that a safety defect exists, and the absence of an investigation does not establish that a vehicle is problem-free.
Open and closed describe NHTSA's process status, not a CarIQ reliability judgment.
View official NHTSA investigation data ↗DESCRIPTIVE SOURCE OVERLAP
CROSS-SOURCE VEHICLE DATA
CarIQ compares categories appearing across independent NHTSA datasets. Overlap can help identify areas with more available documentation, but it does not establish defect frequency or prove that an individual vehicle will experience a problem.
| Component | Owner complaints | Manufacturer communications | Recall campaigns | NHTSA investigations | Official sources containing records |
|---|---|---|---|---|---|
| Service Brakes | 76 | 0 | 0 | 0 | 1 of 4 |
| Engine | 61 | 0 | 0 | 0 | 1 of 4 |
| Power Train | 50 | 0 | 0 | 0 | 1 of 4 |
| Electrical System | 45 | 0 | 0 | 0 | 1 of 4 |
| Unknown or Other | 37 | 0 | 0 | 0 | 1 of 4 |
| Air Bags | 26 | 0 | 0 | 0 | 1 of 4 |
| Steering | 19 | 0 | 0 | 0 | 1 of 4 |
| Structure | 19 | 0 | 0 | 0 | 1 of 4 |
| Vehicle Speed Control | 14 | 0 | 0 | 0 | 1 of 4 |
| Fuel/propulsion System | 13 | 0 | 0 | 0 | 1 of 4 |
Displayed first by the number of source categories containing the component, then by owner complaint count, then alphabetically. This is a presentation rule, not a vehicle ranking. Complaint reports, manufacturer communications, recalls, and investigations describe different events and are never added into a combined total.
- complaint
- Available
- communication
- Available
- recall
- Available
- investigation
- Available
- production
- Unavailable
OFFICIAL NHTSA SAFETY RECALL DATA
SAFETY RECALLS
5 recall campaigns found
01SEAT BELTS:FRONT:ANCHORAGECampaign 19V680000September 26, 2019
Summary
Chrysler (FCA US LLC) is recalling certain 2011-2018 Jeep Wrangler right hand drive vehicles. The driver's seat belt buckle mounting strap may fracture and separate from the seat frame.
Safety Consequence
A separated or severed seat belt buckle strap will result in an inoperable seat belt, increasing the risk of injury in the event of a crash.
Remedy
FCA US will notify owners, and dealers will replace the driver's seat belt buckle, free of charge. Interim notices informing owners of the safety risk were mailed November 19, 2019. Owners will received a second letter and the recall began March 26, 2020. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is VA6.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
02ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOODCampaign 18V524000August 9, 2018
Summary
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Safety Consequence
A vehicle stall can increase the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
03EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCHCampaign 18V098000February 8, 2018
Summary
Chrysler (FCA US LLC) is recalling certain 2017 Dodge Caravan and Jeep Wrangler vehicles. The brake switches on these vehicles may malfunction, keeping the brake lights illuminated and/or allowing the vehicle to be shifted out of the PARK position without the brake pedal being pushed.
Safety Consequence
Having the brake lamps continuously illuminated or being able to shift the vehicle out of PARK when the brake pedal is not pressed (and the ignition is in the RUN mode) can increase the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the brake switches, free of charge. The recall began March 22, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U09.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
04FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLYCampaign 16V849000November 23, 2016
Summary
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Wrangler vehicles manufactured November 1, 2016, to November 3, 2016. The affected vehicles may have a fuel tank that has a cracked or broken control valve, possibly resulting in a fuel leak in a rollover event, debris in the fuel tank and/or the potential of over fueling the vehicle.
Safety Consequence
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Chrysler will notify owners, and Jeep dealers will inspect the fuel tank and replace fuel tank and sending unit, as necessary, free of charge. The recall began January 12, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S90.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
05AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVECampaign 16V734000October 13, 2016
Summary
Chrysler (FCA US LLC) is recalling certain model year 2016-2017 Jeep Wrangler vehicles manufactured June 16, 2015, to August 14, 2016. In certain crash conditions, the front impact sensor wiring may be pulled until it detaches before a signal can be received by the Occupant Restraint Controller (ORC).
Safety Consequence
If the ORC module does not receive a signal from the front impact sensor, both frontal air bags and the seat belt pretensioners will not deploy in the event of a crash, increasing the risk of injury.
Remedy
Chrysler will notify owners, and dealers will reroute the front impact sensor wiring and relocate the impact sensor branch, free of charge. The recall began on November 10, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S76.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall results shown here are based on year, make, and model. A specific vehicle may or may not be affected. Check the vehicle's VIN with NHTSA to confirm open recalls before purchasing. Data provided by the National Highway Traffic Safety Administration (NHTSA).
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