Owner complaints
69NHTSA recordsUSED VEHICLE RESEARCH
2024 Chevrolet Equinox
Is This A Good Car? organizes available NHTSA-derived research for the 2024 Chevrolet Equinox. This page includes owner complaint records, safety recall campaigns, manufacturer communications, defect investigations, and information about the completeness of the available evidence.
DATA CONFIDENCE: ModerateChevrolet Equinox2024 · VERIFIED IMAGE PENDING
Recall campaigns
1Year, make and model lookupManufacturer communications
0Matched NHTSA recordsInvestigations
0Matched NHTSA recordsEVIDENCE AVAILABILITY — NOT VEHICLE RELIABILITY
DATA CONFIDENCE
ModerateData Confidence measures how much usable evidence CarIQ has for this vehicle. It does not measure how reliable the vehicle is.
Why this rating?
- Owner complaint data
- Available
- Manufacturer communications
- Available
- Recall data
- Available
- Investigation data
- Available
- Production denominator
- Unavailable
- Complaint component completeness
- 100%
- Mileage completeness
- 0%
- Incident-date completeness
- 100%
DESCRIPTIVE ANALYTICS
DATA INSIGHTS
Derived from official NHTSA source records. These statistics are descriptive and are not a reliability score.
- Complaint records analyzed
- 69 NHTSA complaints
- Most reported component
- Fuel/propulsion System 29% of categorized complaint records
- Top-three component concentration
- 52% Records mentioning at least one top-three component
- Median reported incident mileage
- Not available from current source 0 valid mileage observations
- Recall campaigns
- 1 NHTSA recalls
- Most recent recall report
- December 21, 2023 NHTSA recalls
- Manufacturer communications
- 0 NHTSA manufacturer communications
- Most documented component
- Not available NHTSA manufacturer communications
- Top-three communication concentration
- Not available Share of categorized manufacturer communications
SOURCE COMPLETENESS
DATA QUALITY
- Complaint records analyzed
- 69
- Component classification available
- 100%
- Incident date available
- 100%
- Mileage available
- 0%
- Structured outcome fields available
- 100%
Completeness describes fields present in the retrieved complaint records. It is not a data-quality grade or a vehicle assessment.
Learn about CarIQ methodologyPRODUCTION-ADJUSTED DESCRIPTIVE METRIC
NORMALIZED COMPLAINT CONTEXT
Production-normalized complaint data is not currently available for this vehicle.
This metric compares the number of NHTSA owner complaint records retrieved by CarIQ with NHTSA-reported production volume for the corresponding vehicle population.
It is not a vehicle failure rate. Complaint reporting behavior, vehicle age, time on the road, production definitions, and other factors can affect the result.
Source: National Highway Traffic Safety Administration, Early Warning Reporting, Light Vehicle Production Data. Read the methodology.
OFFICIAL NHTSA OWNER COMPLAINT DATA
OWNER-REPORTED COMPLAINTS
COMPONENT CATEGORIES
A complaint may list more than one component and therefore contribute to multiple categories. Percentages show the share of categorized complaint records that mention each component—not the percentage of vehicles affected. Category percentages may overlap.
INCIDENT REPORTS BY YEAR
Grouped from complaint records with a valid incident date.
RECENT OWNER COMPLAINTS
Fuel/propulsion System
Owner-submitted NHTSA complaint · ODI 11753661Read complaint narrative
Driving down the highway and my vehicle lost power. It stopped dead still in the middle of the highway under a hill both front and back. It was very dangerous both for me and the other drivers. Engine light came on and the car wouldn’t start . Had it towed to the Chevrolet dealer.
Fuel/propulsion System
Owner-submitted NHTSA complaint · ODI 11752601Read complaint narrative
My car broke down on me in the middle of a highway on my way to work yesterday with no warning it just died and I had to roll in between the island of the road, but I was blocking off traffic and my side of the car was still in the way of people coming up behind me. It wouldn’t start over. It was extremely hot outside and trucks tractor trailers and cars were flying up behind me, the speed limit on that road is 50 but people go between 65 70 miles an hour on that road so it was extremely scary and I was shaken up and was trying to think of how to fix the situation cause I had to call Work and tell them that I was down the road, broken down and two firetrucks stopped because they saw me and thankfully pushed me out of the way, and then my boss came for me to sit in the air conditioner while I figured out getting a tow I had it towed to the dealership I bought it from. ironically that morning I had a diagnostic email sent to me and everything was perfectly fine on it. onstar all of a sudden when the car shut down on me, it gave me a code of p129f. I also received an email at that time from OnStar that my fuel system was down. I called the dealership and told them that the car was coming to them. They ended up calling me back and telling me that it was the fuel pump and that it’s known for breaking down because GM apparently knows that there was something wrong with the fuel pumps in these cars. When I bought the car brand new after driving it, I had mentioned to the car dealership that it felt like it was lagging, and when they looked at it, they said it was fine. There was nothing wrong with it. I feel like this was kept for me that this could’ve been an issue and that I should’ve been sent a letter from GM knowing that I have the year making model of these cars that tend to have these issues that my fuel pump should’ve been replaced or looked at because I was putting a very extremely dangerous situation yesterday .
Service Brakes · Forward Collision Avoidance
Owner-submitted NHTSA complaint · ODI 11751995Read complaint narrative
I was turning at a green light while following behind a truck pulling a trailer. All of the sudden, the car did the automatic emergency braking. It slammed on the brakes in the middle of an intersection while I was going ~15mph, and gave me whiplash. I am not sure if the car got confused by the trailer in front of me, but this is the first time this has happened in my first few weeks of owning this car. I've read that many others have had this issue with the Chevrolet Equinox EV, and this poses a serious safety issue for drivers of this car and others on the road.
Power Train · Engine · Fuel/propulsion System
Owner-submitted NHTSA complaint · ODI 11751747Read complaint narrative
Subject vehicle has 11919 miles. The vehicle is less than three years old and covered under factory warranty. While driving 35MPH, engine suddenly did not respond to throttle. This engine stopped. Driver was able to coast to roadside. After OnStar analysis, engine control computer logged code 'P129F - An issue has been detected in the Fuel Management System used to maintain, control and monitor fuel consumption'. After towing to dealer, part number 13554821 was replaced. There were no prior warnings. The engine just stopped and would not restart. This is a major safety concern. This incident occurred 10 minutes after exiting the highway (65MPH). Having your engine stop unannounced at any speed in traffic is not safe, especially in high traffic and high speed situations. Dealer service nevertheless indicated this particular problem and part is well known but not considered a safety issue by the manufacturer. We disagree.
Electrical System · Engine · Fuel/propulsion System
Owner-submitted NHTSA complaint · ODI 11748879Read complaint narrative
Check engine light with message engine running at diminished capacity as speed would not go above 20mph. Safety at risk from other vehicles on highway until able to reach safe location. Dealer states SES light on P0089 and P228C. GM bulletin on both codes. Programmed ECM with latest calibration for codes listed. If codes come back must do further diagnostics. Concerned about repeat possibility.
Engine and Engine Cooling
Owner-submitted NHTSA complaint · ODI 11747877Read complaint narrative
The contact owns a 2024 Chevrolet Equinox. The contact stated that while driving approximately 35 MPH, there was a loud ticking sound coming from the engine compartment, and the vehicle started jerking, vibrating, and decelerating before it stalled. The vehicle was towed to the local dealer to be diagnosed. The vehicle was diagnosed with bearing and push rod failure. The contact was informed that the engine needed to be replaced. The engine was replaced, but days later, the contact discovered engine oil was leaking from the vehicle onto the driveway. The vehicle was driven back to the dealer, who discovered a pinhole in the engine intake manifold, which had caused the engine oil leak. The intake manifold was replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 9,600.
Power Train · Electrical System · Fuel/propulsion System
Owner-submitted NHTSA complaint · ODI 11747460Read complaint narrative
My car seized while I was driving. It started fine and I drove about 10 min down the road and all of a sudden it seized. My car was towed to dealership. OnStar sent me a code p129f fuel pump. I was driving on the road and it seized. Could have caused a bad accident. Cars had to go around me. Yes the problem was “fixed” today 6/30. No prior error messages after is seized my battery light came on
Power Train
Owner-submitted NHTSA complaint · ODI 11746617Read complaint narrative
The transmission lurches and shakes violently when under pressure such as times when trying to accelerate onto a highway. I recently was traveling and had to enter numerous highways and each time the transmission was extremely jerky and I felt it may fall out of the car at some points. Once I was trying to get on to the highway and a tractor trailer was coming up behind me and I literally have to pull off to the right because the car would not accelerate and was jerking violently. I've had it to Chevrolet service three times and each time they tell me it's normal which I know is absolutely not true.
NHTSA complaints are reports submitted by vehicle owners and other consumers. Complaint counts do not represent the percentage of vehicles affected and do not by themselves establish that a safety defect exists.
A higher complaint count can partly reflect how many vehicles were sold, vehicle age, and other factors. CarIQ does not yet normalize complaint counts by vehicles sold.
Data provided by the National Highway Traffic Safety Administration (NHTSA). This site is not endorsed by NHTSA.
OFFICIAL NHTSA MANUFACTURER COMMUNICATION DATA
MANUFACTURER COMMUNICATIONS
No NHTSA manufacturer communication records were returned for this year, make, and model.
Manufacturer communications include service bulletins and other technical information submitted by manufacturers to NHTSA. The existence or number of communications does not establish how often a condition occurs or whether an individual vehicle will experience it.
Some manufacturers may issue more detailed service documentation than others, so communication counts should not be used alone to compare vehicle reliability.
Source: National Highway Traffic Safety Administration manufacturer communicationsNATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
NHTSA DEFECT INVESTIGATIONS
No applicable NHTSA defect investigation records were returned for this year, make, and model.
NHTSA investigations evaluate potential motor-vehicle safety defects. The existence of an investigation does not by itself establish that a safety defect exists, and the absence of an investigation does not establish that a vehicle is problem-free.
Open and closed describe NHTSA's process status, not a CarIQ reliability judgment.
View official NHTSA investigation data ↗DESCRIPTIVE SOURCE OVERLAP
CROSS-SOURCE VEHICLE DATA
CarIQ compares categories appearing across independent NHTSA datasets. Overlap can help identify areas with more available documentation, but it does not establish defect frequency or prove that an individual vehicle will experience a problem.
| Component | Owner complaints | Manufacturer communications | Recall campaigns | NHTSA investigations | Official sources containing records |
|---|---|---|---|---|---|
| Fuel/propulsion System | 20 | 0 | 0 | 0 | 1 of 4 |
| Electrical System | 15 | 0 | 0 | 0 | 1 of 4 |
| Engine | 14 | 0 | 0 | 0 | 1 of 4 |
| Service Brakes | 13 | 0 | 0 | 0 | 1 of 4 |
| Power Train | 11 | 0 | 0 | 0 | 1 of 4 |
| Unknown or Other | 10 | 0 | 0 | 0 | 1 of 4 |
| Forward Collision Avoidance | 8 | 0 | 0 | 0 | 1 of 4 |
| Vehicle Speed Control | 5 | 0 | 0 | 0 | 1 of 4 |
| Visibility/wiper | 4 | 0 | 0 | 0 | 1 of 4 |
| Air Bags | 2 | 0 | 0 | 0 | 1 of 4 |
Displayed first by the number of source categories containing the component, then by owner complaint count, then alphabetically. This is a presentation rule, not a vehicle ranking. Complaint reports, manufacturer communications, recalls, and investigations describe different events and are never added into a combined total.
- complaint
- Available
- communication
- Available
- recall
- Available
- investigation
- Available
- production
- Unavailable
OFFICIAL NHTSA SAFETY RECALL DATA
SAFETY RECALLS
1 recall campaign found
01STRUCTURE:BODY:DOORCampaign 23V869000December 21, 2023
Summary
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Blazer, Blazer EV, Equinox, and GMC Terrain vehicles. The door strikers may fracture, resulting in the door opening unexpectedly.
Safety Consequence
A door opening while the vehicle is being driven can increasing the risk of injury or a crash.
Remedy
Dealers will replace all four door strikers and attaching bolts, free of charge. Owner notification letters were mailed January 24, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N232429911.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall results shown here are based on year, make, and model. A specific vehicle may or may not be affected. Check the vehicle's VIN with NHTSA to confirm open recalls before purchasing. Data provided by the National Highway Traffic Safety Administration (NHTSA).
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