Owner complaints
299NHTSA recordsUSED VEHICLE RESEARCH
2020 Chevrolet Equinox
Is This A Good Car? organizes available NHTSA-derived research for the 2020 Chevrolet Equinox. This page includes owner complaint records, safety recall campaigns, manufacturer communications, defect investigations, and information about the completeness of the available evidence.
DATA CONFIDENCE: ModerateChevrolet Equinox2020 · VERIFIED IMAGE PENDING
Recall campaigns
4Year, make and model lookupManufacturer communications
0Matched NHTSA recordsInvestigations
0Matched NHTSA recordsEVIDENCE AVAILABILITY — NOT VEHICLE RELIABILITY
DATA CONFIDENCE
ModerateData Confidence measures how much usable evidence CarIQ has for this vehicle. It does not measure how reliable the vehicle is.
Why this rating?
- Owner complaint data
- Available
- Manufacturer communications
- Available
- Recall data
- Available
- Investigation data
- Available
- Production denominator
- Unavailable
- Complaint component completeness
- 100%
- Mileage completeness
- 0%
- Incident-date completeness
- 100%
DESCRIPTIVE ANALYTICS
DATA INSIGHTS
Derived from official NHTSA source records. These statistics are descriptive and are not a reliability score.
- Complaint records analyzed
- 299 NHTSA complaints
- Most reported component
- Service Brakes 35% of categorized complaint records
- Top-three component concentration
- 66% Records mentioning at least one top-three component
- Median reported incident mileage
- Not available from current source 0 valid mileage observations
- Recall campaigns
- 4 NHTSA recalls
- Most recent recall report
- May 11, 2023 NHTSA recalls
- Manufacturer communications
- 0 NHTSA manufacturer communications
- Most documented component
- Not available NHTSA manufacturer communications
- Top-three communication concentration
- Not available Share of categorized manufacturer communications
SOURCE COMPLETENESS
DATA QUALITY
- Complaint records analyzed
- 299
- Component classification available
- 100%
- Incident date available
- 100%
- Mileage available
- 0%
- Structured outcome fields available
- 100%
Completeness describes fields present in the retrieved complaint records. It is not a data-quality grade or a vehicle assessment.
Learn about CarIQ methodologyPRODUCTION-ADJUSTED DESCRIPTIVE METRIC
NORMALIZED COMPLAINT CONTEXT
Production-normalized complaint data is not currently available for this vehicle.
This metric compares the number of NHTSA owner complaint records retrieved by CarIQ with NHTSA-reported production volume for the corresponding vehicle population.
It is not a vehicle failure rate. Complaint reporting behavior, vehicle age, time on the road, production definitions, and other factors can affect the result.
Source: National Highway Traffic Safety Administration, Early Warning Reporting, Light Vehicle Production Data. Read the methodology.
OFFICIAL NHTSA OWNER COMPLAINT DATA
OWNER-REPORTED COMPLAINTS
COMPONENT CATEGORIES
A complaint may list more than one component and therefore contribute to multiple categories. Percentages show the share of categorized complaint records that mention each component—not the percentage of vehicles affected. Category percentages may overlap.
INCIDENT REPORTS BY YEAR
Grouped from complaint records with a valid incident date.
RECENT OWNER COMPLAINTS
Fuel System · Gasoline · Engine
Owner-submitted NHTSA complaint · ODI 11753771Read complaint narrative
The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle failed to start as needed. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who replaced the fuel pump and fuel pump control module. The contact related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was 38,451.
Service Brakes · Hydraulic
Owner-submitted NHTSA complaint · ODI 11753062Read complaint narrative
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving 80 MPH, the message “Service Brake Assist” warning light illuminated twice. The contact stated that while attempting to depress the brake pedal, the vehicle failed to respond as needed, causing the contact to engage the parking brake and manually shift the gear shifter to a lower gear to get the vehicle to come to a complete stop. A dealer was contacted. The contact stated that the check engine warning light was illuminated. The contact stated that the failure had occurred twice. The vehicle was taken to the dealer, where it was diagnosed and determined that the brake booster pump needed to be replaced. The brake booster pump was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 94,000.
Service Brakes · Engine
Owner-submitted NHTSA complaint · ODI 11752556Read complaint narrative
While driving, my 2020 Chevrolet Equinox suddenly lost power and shut off without warning while I was pulling into traffic. The vehicle would buzz not crank afterward but would not restart. This created a safety hazard because the unexpected engine shutdown occurred while the vehicle was in motion. This is the second brake vacuum pump failure I have experienced with this vehicle. In 2022, the brake vacuum pump failed and was found shattered internally. At that time, the engine continued running, and the pump was replaced. During this most recent incident, the brake vacuum pump failed again, and the internal end of the pump broke apart. I replaced the vacuum pump and removed the broken pieces I could access, but the vehicle remains in a crank/no-start condition. The vehicle has not yet been inspected by a dealership or independent repair facility. However, after seeing the shattered pump components, a couple of mechanics I know expressed concern that the broken pieces may have affected the engine timing. That has not been confirmed. The failed pump and replacement parts are available for inspection.
Service Brakes
Owner-submitted NHTSA complaint · ODI 11751405Read complaint narrative
I was pulling into a parking lot off the state Thruway with the brake system failure no brakes, hard pedal, and the car would not stop
Steering · Unknown or Other · Engine
Owner-submitted NHTSA complaint · ODI 11750722Read complaint narrative
I bought the 2020 equinox May the 9th 2026 the dealership concealed a lot of things going on this vehicle and I complain to them two days after purchase he told me I was stuck with it in the meanwhile as I drive the vehicle I have had repairs done but it's something going on with the acceleration it accelerates on its own sometimes and slow to pick up speed. The steering seems to get away from me at times that makes me feel like I'm going to lose control when driving. I have almost had a couple of accidents since then so what really worries me is the steering problems which I just had a little alignment done today July 15th 2026 and the accelerating from time to time went backing up or pulling off. I do feel like the safety of others can be at risk for should I say my safety is that risk at times so I am extremely cautious when I'm driving. No I have not had really anyone to look at I have been having a car looked at for many issues but that issue I am still trying to get in to see a mechanic that I'm used to dealing with but he's been backed up. No there are no lights of any such but when I purchased it the sensors in the tires and I've had that replaced and I've noticed this situation with the acceleration when I bought the vehicle and the slow speed pick up when driving.
Structure
Owner-submitted NHTSA complaint · ODI 11750076Read complaint narrative
In early XXX, I noticed that water was pooling in the spare tire well. I took it to a Chevrolet dealership and they concluded that the rear sunroof drains were clogged. After unclogging the drains and confirming adequate sealing of the tubes, rain water was still leaking into the spare tire well. This is causing mold on the carpet and rust. This same issue, with the same year/make/model, happened to somebody else around the same time, and they made a post on Reddit ([XXX]). I believe there is an issue with the drainage system, leading to auto parts potentially rusting and mold growth, both of which severely harm the driver and passengers. Two cases of the exact same situation, starting around the same time, may not be a coincidence and it’s possible this is a widespread issue that has yet to be reported. An investigation into this issue could help drivers stay safe on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical System
Owner-submitted NHTSA complaint · ODI 11749888Read complaint narrative
My cooling and heating sensor is reading negative 40 degrees outside but it has been 80 degrees and higher the past several weeks. This is not safe when you have children especially if they are under [XXX] old. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service Brakes
Owner-submitted NHTSA complaint · ODI 11749665Read complaint narrative
Brakes went stiff and hard to push no warning light. I was driving on the interstate with my daughter. Was stuck out of town with no breaks.
NHTSA complaints are reports submitted by vehicle owners and other consumers. Complaint counts do not represent the percentage of vehicles affected and do not by themselves establish that a safety defect exists.
A higher complaint count can partly reflect how many vehicles were sold, vehicle age, and other factors. CarIQ does not yet normalize complaint counts by vehicles sold.
Data provided by the National Highway Traffic Safety Administration (NHTSA). This site is not endorsed by NHTSA.
OFFICIAL NHTSA MANUFACTURER COMMUNICATION DATA
MANUFACTURER COMMUNICATIONS
No NHTSA manufacturer communication records were returned for this year, make, and model.
Manufacturer communications include service bulletins and other technical information submitted by manufacturers to NHTSA. The existence or number of communications does not establish how often a condition occurs or whether an individual vehicle will experience it.
Some manufacturers may issue more detailed service documentation than others, so communication counts should not be used alone to compare vehicle reliability.
Source: National Highway Traffic Safety Administration manufacturer communicationsNATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
NHTSA DEFECT INVESTIGATIONS
No applicable NHTSA defect investigation records were returned for this year, make, and model.
NHTSA investigations evaluate potential motor-vehicle safety defects. The existence of an investigation does not by itself establish that a safety defect exists, and the absence of an investigation does not establish that a vehicle is problem-free.
Open and closed describe NHTSA's process status, not a CarIQ reliability judgment.
View official NHTSA investigation data ↗DESCRIPTIVE SOURCE OVERLAP
CROSS-SOURCE VEHICLE DATA
CarIQ compares categories appearing across independent NHTSA datasets. Overlap can help identify areas with more available documentation, but it does not establish defect frequency or prove that an individual vehicle will experience a problem.
| Component | Owner complaints | Manufacturer communications | Recall campaigns | NHTSA investigations | Official sources containing records |
|---|---|---|---|---|---|
| Service Brakes | 106 | 0 | 0 | 0 | 1 of 4 |
| Engine | 84 | 0 | 0 | 0 | 1 of 4 |
| Fuel/propulsion System | 50 | 0 | 0 | 0 | 1 of 4 |
| Unknown or Other | 42 | 0 | 0 | 0 | 1 of 4 |
| Electrical System | 39 | 0 | 0 | 0 | 1 of 4 |
| Power Train | 38 | 0 | 0 | 0 | 1 of 4 |
| Forward Collision Avoidance | 14 | 0 | 0 | 0 | 1 of 4 |
| Steering | 13 | 0 | 0 | 0 | 1 of 4 |
| Hydraulic | 12 | 0 | 0 | 0 | 1 of 4 |
| Vehicle Speed Control | 12 | 0 | 0 | 0 | 1 of 4 |
Displayed first by the number of source categories containing the component, then by owner complaint count, then alphabetically. This is a presentation rule, not a vehicle ranking. Complaint reports, manufacturer communications, recalls, and investigations describe different events and are never added into a combined total.
- complaint
- Available
- communication
- Available
- recall
- Available
- investigation
- Available
- production
- Unavailable
OFFICIAL NHTSA SAFETY RECALL DATA
SAFETY RECALLS
4 recall campaigns found
01CHILD SEAT:VEHICLE LATCH ANCHORCampaign 23V339000May 11, 2023
Summary
General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Safety Consequence
The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.
Remedy
Owners are advised to install child seats using the vehicle's rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232403240.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
02POWER TRAIN:AUTOMATIC TRANSMISSIONCampaign 20V668000October 29, 2020
Summary
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Safety Consequence
Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Remedy
GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
03SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPERCampaign 19V704000October 3, 2019
Summary
General Motors LLC (GM) is recalling certain 2020 Chevrolet Equinox vehicles. The rear brake calipers may have been produced with an incorrect lubricant, potentially causing the rubber seals to swell and the brakes to drag.
Safety Consequence
Brake drag may result in overheating of the brake pads, affecting the braking ability and increasing the risk of a crash.
Remedy
GM will notify owners, and dealers will replace the rear brake calipers, including the brake hose gasket, brake fluid and wheel to hub lubricant, free of charge. The recall began October 29, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438. GM's number for this recall is N192270920.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
04FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLYCampaign 19V667000September 19, 2019
Summary
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Equinox all-wheel drive vehicles. The fuel tanks may have been manufactured with an improperly sealed seam, possibly allowing fuel to leak along the seam near the fuel inlet.
Safety Consequence
A fuel leak in the presence of the ignition source can increase the risk of a fire.
Remedy
GM will notify owners, and dealers will replace the fuel tank, free of charge. The recall began October 24, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N192271870.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall results shown here are based on year, make, and model. A specific vehicle may or may not be affected. Check the vehicle's VIN with NHTSA to confirm open recalls before purchasing. Data provided by the National Highway Traffic Safety Administration (NHTSA).
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