Owner complaints
30NHTSA recordsUSED VEHICLE RESEARCH
2023 Toyota 4Runner
Is This A Good Car? organizes available NHTSA-derived research for the 2023 Toyota 4Runner. This page includes owner complaint records, safety recall campaigns, manufacturer communications, defect investigations, and information about the completeness of the available evidence.
DATA CONFIDENCE: ModerateToyota 4Runner2023 · VERIFIED IMAGE PENDING
Recall campaigns
1Year, make and model lookupManufacturer communications
0Matched NHTSA recordsInvestigations
0Matched NHTSA recordsEVIDENCE AVAILABILITY — NOT VEHICLE RELIABILITY
DATA CONFIDENCE
ModerateData Confidence measures how much usable evidence CarIQ has for this vehicle. It does not measure how reliable the vehicle is.
Why this rating?
- Owner complaint data
- Available
- Manufacturer communications
- Available
- Recall data
- Available
- Investigation data
- Available
- Production denominator
- Unavailable
- Complaint component completeness
- 100%
- Mileage completeness
- 0%
- Incident-date completeness
- 100%
DESCRIPTIVE ANALYTICS
DATA INSIGHTS
Derived from official NHTSA source records. These statistics are descriptive and are not a reliability score.
- Complaint records analyzed
- 30 NHTSA complaints
- Most reported component
- Unknown or Other 40% of categorized complaint records
- Top-three component concentration
- 60% Records mentioning at least one top-three component
- Median reported incident mileage
- Not available from current source 0 valid mileage observations
- Recall campaigns
- 1 NHTSA recalls
- Most recent recall report
- October 12, 2023 NHTSA recalls
- Manufacturer communications
- 0 NHTSA manufacturer communications
- Most documented component
- Not available NHTSA manufacturer communications
- Top-three communication concentration
- Not available Share of categorized manufacturer communications
SOURCE COMPLETENESS
DATA QUALITY
- Complaint records analyzed
- 30
- Component classification available
- 100%
- Incident date available
- 100%
- Mileage available
- 0%
- Structured outcome fields available
- 100%
Completeness describes fields present in the retrieved complaint records. It is not a data-quality grade or a vehicle assessment.
Learn about CarIQ methodologyPRODUCTION-ADJUSTED DESCRIPTIVE METRIC
NORMALIZED COMPLAINT CONTEXT
Production-normalized complaint data is not currently available for this vehicle.
This metric compares the number of NHTSA owner complaint records retrieved by CarIQ with NHTSA-reported production volume for the corresponding vehicle population.
It is not a vehicle failure rate. Complaint reporting behavior, vehicle age, time on the road, production definitions, and other factors can affect the result.
Source: National Highway Traffic Safety Administration, Early Warning Reporting, Light Vehicle Production Data. Read the methodology.
OFFICIAL NHTSA OWNER COMPLAINT DATA
OWNER-REPORTED COMPLAINTS
COMPONENT CATEGORIES
A complaint may list more than one component and therefore contribute to multiple categories. Percentages show the share of categorized complaint records that mention each component—not the percentage of vehicles affected. Category percentages may overlap.
INCIDENT REPORTS BY YEAR
Grouped from complaint records with a valid incident date.
RECENT OWNER COMPLAINTS
Service Brakes
Owner-submitted NHTSA complaint · ODI 11739260Read complaint narrative
New, strange noise started in Dec'25 (41K miles; 2yrs 9 months). No warning lights. Diagnosed as failed brake accumulator (first at an independent shop, later at the dealer). Apparently the accumulator is part of the full master cylinder assembly which must be replaced. Toyota has quoted $3,200 to complete this repair and is telling me it must be out of pocket.
Steering
Owner-submitted NHTSA complaint · ODI 11721837Read complaint narrative
I was driving the vehicle and suddenly the steering wheel started to getting hard to turn it and the dash board doesn’t show any failure I went right away to dealership close by they inspected the vehicle they states there is a power steering failure but the car never showed any failure on dashboard or safety system
Unknown or Other · Visibility/wiper
Owner-submitted NHTSA complaint · ODI 11716332Read complaint narrative
Windshield cracked approximately 2” from the bottom all the way across while using the defroster to clear ice from it. I was still parked at the time. I am unsure how long it will stay water tight or become worse. One concern is the crash avoidance and the automatic high beam sensor are both attached to the windshield and don’t want them to fail. I also don’t want the entire piece of glass to shatter and land in my lap while driving. The dealer refused honoring the repair under warranty. They only use one particular repair shop (which I suspect they own) and even quoted me a price for replacing the ruined glass. In addition to paying for that I would need to pay the dealer to recalibrate the crash avoidance and headlight sensor. I have yet to report the damage to my insurance. As of yet there are no warning lights showing.
Seat Belts
Owner-submitted NHTSA complaint · ODI 11715551Read complaint narrative
The contact owned a 2023 Toyota 4Runner. The contact stated that while her father was driving under 30 MPH on a side road, the driver swerved to miss a deer. The vehicle drove off a hill, rolled over and landed on its top, and all the seat belts simultaneously unbuckled, causing all the passengers to hit their heads against the roof simultaneously. Additionally, the contact noticed an abnormal fuel odor. The contact stated that she was unable to exit the vehicle. The contact's brother assisted the contact in exiting the vehicle, and all passengers were able to exit the vehicle. The vehicle then caught on fire. The fire department arrived at the scene, but it was unknown whether the fire was extinguished by the fire department. The origin of the fire was unknown. A police report was filed. It was unknown whether the air bags deployed. The vehicle was towed and deemed a total loss. The contact sustained neck and back pain, bruises and headaches. The contact stated that the headaches could be due to an impact on the brain cyst in the back of the contact's head. The contact's son sustained neck pain, back pain and bruises. The contact's brother and father sustained unknown injuries. All the passengers went to the hospital the following day and were still receiving medical assistance. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 10,000.
Unknown or Other
Owner-submitted NHTSA complaint · ODI 11714444Read complaint narrative
the rear manual tailgate has opened 3 times while the vehicle was at highway speeds and the doors would be locked. the latest incident happened on 1-30-26, at highway speed (70mph) the tailgate opened completely without warning. the indicator on the dash did light up and an alarm did sound. I had been on the road approximately 10 miles without incident before that. this was the third time this happened, although the first two the door did not completely open, only became unlatched but stayed shut. all three times were mornings that were extremely cold. (below -1 F) each time i made sure there was no ice or snow or other object in the way of securely closing the tailgate. even if there were, the door would not be closed from the onset and the dash warning should have indicated the door was not completely latched.
Unknown or Other
Owner-submitted NHTSA complaint · ODI 11682974Read complaint narrative
Started driving on the freeway when we heard something on the roof of the car and when I opened the moonroof cover from inside the car I could see that the entire moonroof had shattered. All the glass was flying off the car and onto the freeway.
Latches/locks/linkages
Owner-submitted NHTSA complaint · ODI 11680482Read complaint narrative
After adjusting the vehicle lock sound level in the settings, it completely disabled my key fobs and the panic function on the key fob. Had to take to dealer to fix. Dealer had never seen the issue before. Been reported online many many times. Dealers and Toyota refuse to acknowledge a known issue.
Tires
Owner-submitted NHTSA complaint · ODI 11668391Read complaint narrative
Component: Tire – Dunlop Grandtrek AT20 P265/70R17 Vehicle: 2023 Toyota 4Runner (approx. 25,000 miles) After a standard tire rotation, I began experiencing severe steering wheel vibration (flutter) at highway speeds (55–65+ mph) and during braking. The issue started immediately after rotation and has not gone away, even after returning the tires to their original positions. The dealer replaced rotors and pads, but the vibration remained. There are no warning lights, and no visible tire damage. This condition has been reproduced by the dealer. Upon researching, I found that Toyota issued Tech Tip T-TT-0602-20 for this exact issue — citing steering vibration caused by Dunlop Grandtrek AT20 tires on 4Runner models. I also found similar complaints from other owners on forums and the NHTSA database. The issue appears to be related to internal tire defects (e.g., belt separation or out-of-round tires) which are not externally visible. This problem affects safety due to potential loss of steering stability at high speeds, and could worsen over time. Tires have not been replaced yet, but I plan to pursue road force balancing and a manufacturer warranty inspection. I'm glad that I was able to find this problem early before it cause tire explosion. Tire Size: P265/70R17 Tire Brand/Model: Dunlop Grandtrek AT20
NHTSA complaints are reports submitted by vehicle owners and other consumers. Complaint counts do not represent the percentage of vehicles affected and do not by themselves establish that a safety defect exists.
A higher complaint count can partly reflect how many vehicles were sold, vehicle age, and other factors. CarIQ does not yet normalize complaint counts by vehicles sold.
Data provided by the National Highway Traffic Safety Administration (NHTSA). This site is not endorsed by NHTSA.
OFFICIAL NHTSA MANUFACTURER COMMUNICATION DATA
MANUFACTURER COMMUNICATIONS
No NHTSA manufacturer communication records were returned for this year, make, and model.
Manufacturer communications include service bulletins and other technical information submitted by manufacturers to NHTSA. The existence or number of communications does not establish how often a condition occurs or whether an individual vehicle will experience it.
Some manufacturers may issue more detailed service documentation than others, so communication counts should not be used alone to compare vehicle reliability.
Source: National Highway Traffic Safety Administration manufacturer communicationsNATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
NHTSA DEFECT INVESTIGATIONS
No applicable NHTSA defect investigation records were returned for this year, make, and model.
NHTSA investigations evaluate potential motor-vehicle safety defects. The existence of an investigation does not by itself establish that a safety defect exists, and the absence of an investigation does not establish that a vehicle is problem-free.
Open and closed describe NHTSA's process status, not a CarIQ reliability judgment.
View official NHTSA investigation data ↗DESCRIPTIVE SOURCE OVERLAP
CROSS-SOURCE VEHICLE DATA
CarIQ compares categories appearing across independent NHTSA datasets. Overlap can help identify areas with more available documentation, but it does not establish defect frequency or prove that an individual vehicle will experience a problem.
| Component | Owner complaints | Manufacturer communications | Recall campaigns | NHTSA investigations | Official sources containing records |
|---|---|---|---|---|---|
| Unknown or Other | 12 | 0 | 0 | 0 | 1 of 4 |
| Exterior Lighting | 3 | 0 | 0 | 0 | 1 of 4 |
| Tires | 3 | 0 | 0 | 0 | 1 of 4 |
| Air Bags | 2 | 0 | 0 | 0 | 1 of 4 |
| Back Over Prevention | 2 | 0 | 0 | 0 | 1 of 4 |
| Engine | 2 | 0 | 0 | 0 | 1 of 4 |
| Forward Collision Avoidance | 2 | 0 | 0 | 0 | 1 of 4 |
| Power Train | 2 | 0 | 0 | 0 | 1 of 4 |
| Seat Belts | 2 | 0 | 0 | 0 | 1 of 4 |
| Service Brakes | 2 | 0 | 0 | 0 | 1 of 4 |
Displayed first by the number of source categories containing the component, then by owner complaint count, then alphabetically. This is a presentation rule, not a vehicle ranking. Complaint reports, manufacturer communications, recalls, and investigations describe different events and are never added into a combined total.
- complaint
- Available
- communication
- Available
- recall
- Available
- investigation
- Available
- production
- Unavailable
OFFICIAL NHTSA SAFETY RECALL DATA
SAFETY RECALLS
1 recall campaign found
01EQUIPMENT:OTHER:LABELSCampaign 23V680000October 12, 2023
Summary
Southeast Toyota Distributors, LLC (SET) is recalling certain 2023 Toyota 4Runner vehicles. The load carrying capacity modification label states the incorrect load carrying capacity, which can result in an overloaded vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Safety Consequence
An overloaded vehicle increases the risk of a crash.
Remedy
Southeast Toyota Distributors, LLC will mail a new modified label, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET23A.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall results shown here are based on year, make, and model. A specific vehicle may or may not be affected. Check the vehicle's VIN with NHTSA to confirm open recalls before purchasing. Data provided by the National Highway Traffic Safety Administration (NHTSA).
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