2017 Honda Civic

AC evaporator failed (per dealership diagnostic) causing poor performance of windshield defogger

My air conditioning failed producing cool air in late 2020. I took it to Honda Penske in Ontario. The said at that time the Evaporator core is leaking but it not covered by warranty. I had pay out of pocket to install freon and that would like me for 5-6 months however the same problem would return. The following year I took it to El Monte Honda dealership where I purchased the car. They reviewed and stated the same the problem and they couldnt do anything about it. I once again had to pay out of pocket to install freon myself. Any local shop installs freon for $500. I have had to do that every summer of the last 4-5 years. My most recent visit was to Penske Honda which told me there is a recall for the AC Condensor, which was performed along with installing of freon. The same problem arises after 3 months where the evaporator core doesnt hold in the cool air, it leaks and eventually doesnt produce cool air at all. Hot days can be miserable especially with my kids in the Car.

Steering wheel gets stuck on highway driving and hard to make fine adjustments without force

I'm submitting a complaint for visibility concerns because the A/C system is plauged with issues on this vehicle. When A/C systems don't function properly it causes a visibility concern because the defogger won't clear the windshield (especially in the cold winters in my home state of [XXX]). This is the first series that Honda used this type of refrigerant (R-1234yf) and they ended up having issues with a few other vehicles when introducing this refrigerant. They released Warranty Extension 6A5 for this series to cover the A/C compressor and a shaft seal for premature failure due to complications with the refrigerant. In my opinion this was a bandaid-fix applied in an attempt to sweep the issue under the rug. My car's A/C has failed 3 times in the 5 years that I've owned it. I took it to Hoda last week and they said this time it was the evaporator and that it's $2,700 to fix. I would argue that all parts in this A/C system (including the evaporator and condenser) are affected by the same issues that cause premature failure in the Compressor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle suffered a complete, simultaneous loss of climate control and safety defroster/defogging capabilities due to a catastrophic failure of the factory A/C compressor and condenser. This loss of functionality stems directly from a well-documented factory defect where the compressor shaft seal chemically degrades over time (Honda TSB 23-039), leading to total internal lubrication loss and component seizing. While American Honda Motor Co. has an active warranty extension for this issue, corporate claims management is actively restricting consumer remedies by enforcing text-matching policy loopholes—refusing to reimburse subsequent owners for the complete component replacements mechanically required to safely repair the vehicle. This creates an immediate safety and financial hurdle preventing owners from maintaining functional windshield visibility systems.

2017 Honda Civic Ex-L (Paint Code NH830M - Lunar Silver Metallic) Paint is coming off in patches throughout the entirety of the vehicle's body, exposing bare metal to the harsh environmental elements. Paint primer appears to have weak adhesion to the metal as both primer and paint is being removed in chunks. Car owner has reported this issue to North Carolina Honda Dealership, where owner was then redirected to have an inspection conducted at the local Subaru dealership, to which they have a contractual agreement with. Imaging and documentation were compiled and submitted. There was no follow-up with the owner after this incident. Owner has contacted both dealerships and was advised that the effected car needed to be completely repainted, quoting thousands of dollars at the owner's expense. Previous NHTSA Report Case ID: XXX, has provided no response/feedback to owner and is not showing as a publicly available complaint for the vehicle on [XXX]. Several similar complaints for this year/make/model have been found on other publicly available threads, to which remain as being unacknowledged/addressed. As the standard American is unable to fork out thousands of dollars for this type of manufacture paint-defect, bare metal is accruing rust and subsequently eating away at the vehicle's structural integrity. This is an extremely hazardous safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

After contact the Honda Corporation of this problem, they suggested that I file a complaint with your organization. I have reported a problem to Honda concerning the steering on my 2017 Honda Civic LX. The steering wheel is having a sticky, notchy effect when I am above 4o miles per hour. I am on the PA turnpike atleast once a week and really notice the problem then. What happens is that the car will slightly drift to one side and when I go to correct it, it is not a smooth transition, the steering has a sticky notchy effect which when I do correct the steering to be in the center, even the passager can feel this effect. I did take it to our Honda dealer where we purchased the car new and they said they did a computer diagnostic test and found nothing and could not take the car out for a certain amount of time to experience what I have been experiencing. We recently had all new tires and a four wheel alignment done on the car, but it is still doing the same thing. Honda Corp stated that their is a recall for this problem with 2017 Honda Civic, but that my VIN number does not fall in that category. THIS IS A SAFETY ISSUE and I feel that Honda should take responsibility in the matter since it is already a problem with other 2017 Honda's. Does someone have to get seriously hurt or killed before they look at this problem. I hope that someone is able to help with this situation as soon as possible. If you need addtional information, my number is [XXX]. Hope to hear from you in a proper time matter. This is the only car we have and the situation is a little nerve racking. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sticky steerinng on highway Feels tight and difficult to make small adjustments Car then over corrects Has been happening for a while several years