Owner complaints
264NHTSA recordsUSED VEHICLE RESEARCH
2017 Ford Mustang
Is This A Good Car? organizes available NHTSA-derived research for the 2017 Ford Mustang. This page includes owner complaint records, safety recall campaigns, manufacturer communications, defect investigations, and information about the completeness of the available evidence.
DATA CONFIDENCE: ModerateFord Mustang2017 · VERIFIED IMAGE PENDING
Recall campaigns
6Year, make and model lookupManufacturer communications
0Matched NHTSA recordsInvestigations
0Matched NHTSA recordsEVIDENCE AVAILABILITY — NOT VEHICLE RELIABILITY
DATA CONFIDENCE
ModerateData Confidence measures how much usable evidence CarIQ has for this vehicle. It does not measure how reliable the vehicle is.
Why this rating?
- Owner complaint data
- Available
- Manufacturer communications
- Available
- Recall data
- Available
- Investigation data
- Available
- Production denominator
- Unavailable
- Complaint component completeness
- 100%
- Mileage completeness
- 0%
- Incident-date completeness
- 100%
DESCRIPTIVE ANALYTICS
DATA INSIGHTS
Derived from official NHTSA source records. These statistics are descriptive and are not a reliability score.
- Complaint records analyzed
- 264 NHTSA complaints
- Most reported component
- Back Over Prevention 24% of categorized complaint records
- Top-three component concentration
- 51% Records mentioning at least one top-three component
- Median reported incident mileage
- Not available from current source 0 valid mileage observations
- Recall campaigns
- 6 NHTSA recalls
- Most recent recall report
- September 12, 2025 NHTSA recalls
- Manufacturer communications
- 0 NHTSA manufacturer communications
- Most documented component
- Not available NHTSA manufacturer communications
- Top-three communication concentration
- Not available Share of categorized manufacturer communications
SOURCE COMPLETENESS
DATA QUALITY
- Complaint records analyzed
- 264
- Component classification available
- 100%
- Incident date available
- 100%
- Mileage available
- 0%
- Structured outcome fields available
- 100%
Completeness describes fields present in the retrieved complaint records. It is not a data-quality grade or a vehicle assessment.
Learn about CarIQ methodologyPRODUCTION-ADJUSTED DESCRIPTIVE METRIC
NORMALIZED COMPLAINT CONTEXT
Production-normalized complaint data is not currently available for this vehicle.
This metric compares the number of NHTSA owner complaint records retrieved by CarIQ with NHTSA-reported production volume for the corresponding vehicle population.
It is not a vehicle failure rate. Complaint reporting behavior, vehicle age, time on the road, production definitions, and other factors can affect the result.
Source: National Highway Traffic Safety Administration, Early Warning Reporting, Light Vehicle Production Data. Read the methodology.
OFFICIAL NHTSA OWNER COMPLAINT DATA
OWNER-REPORTED COMPLAINTS
COMPONENT CATEGORIES
A complaint may list more than one component and therefore contribute to multiple categories. Percentages show the share of categorized complaint records that mention each component—not the percentage of vehicles affected. Category percentages may overlap.
INCIDENT REPORTS BY YEAR
Grouped from complaint records with a valid incident date.
RECENT OWNER COMPLAINTS
Electrical System · Seats
Owner-submitted NHTSA complaint · ODI 11752554Read complaint narrative
Was driving, all the sudden I heard a pop and a little bit of smoke and the smell of burning plastic came from under passenger seat. Pulled over, noticed it was coming from electrical harness under seat that controls the heated and cooled seats. Disconnected plug and saw that it had burnt out & caught fire. Have left it unplugged with no incident since.
Electrical System
Owner-submitted NHTSA complaint · ODI 11752210Read complaint narrative
The contact owns a 2017 Ford Mustang. The contact stated that while driving at an undisclosed speed, the contact noticed smoke on the interior of the vehicle. The contact stated that the smoke became heavy on the interior of the vehicle. The contact stopped the vehicle and became aware that the heavy smoke was coming from the trunk of the vehicle. The Fire Department arrived on the scene and extinguished the fire. No injuries were sustained. The vehicle was towed to a local tow yard. The vehicle was not inspected. A Police report was filed. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Electrical System
Owner-submitted NHTSA complaint · ODI 11750675Read complaint narrative
Horn when first pushed does not work....Push it 3-4 times rapidly and it works fine...Intermittent....Yesterday a kid not paying attn pulled out in front of me on a bicycle....I hit the horn, horn did not work, came sooooo close to hitting him......With a horn operating properly it would not have been as nearly deadly as it was......Took it to my dealer, was told it is a common known problem, about $1000.00 to troubleshoot and fix....This is a extremely dangerous defect, known to everyone and should be a recall.....The expense to fix is ridiculous to the point that very few are getting it fixed and it is a continuing deadly issue.....
Structure
Owner-submitted NHTSA complaint · ODI 11749603Read complaint narrative
Our 2017 has had an ongoing problem through the years with the passenger door opening at speed. Sometimes going 70 mph on the interstate. Lately it has happened more and more. Yesterday, my wife called me at work, very upset saying that the passenger door popped open again on her way to work. I have read that Ford has had some issues with driver side doors opening, but have not seen a recall for the passenger side. This is very dangerous and scares my wife. Ford seems to be very slow with giving attention to safety issues. Last year, our rearview camera on the same car was supposed to have been repaired. They did part of the job but said they are waiting on a part. That was October of 2025. I have heard nothing back. I have contacted the dealership, who tells me they will get back with me, but they basically have not. Meanwhile, I still have a nonworking backup camera. I know they are bogged down with recalls, but these are ongoing, very serious safety issues.
Seat Belts
Owner-submitted NHTSA complaint · ODI 11746513Read complaint narrative
The contact owns a 2017 Ford Mustang. The contact stated that the driver's and passenger's side seat belts were seizing. The occupants were concerned about being stuck inside the vehicle. There were no warning lights illuminated. The mechanic removed the inside panels of the seat belts and greased and cleaned the parts. The contact stated that the failure was associated with NHTSA Campaign Number: 25V614000 (Seat Belts). The vehicle was taken to the local dealer, where an inspection was performed, and it was confirmed that the seat belts were working as designed. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 27,000.
Structure
Owner-submitted NHTSA complaint · ODI 11745612Read complaint narrative
This is a Mustang convertible. The doors would be open all of the sudden when the car is running especially on highway. It's not wide open but ajar. The wind would blow into the car, noisy and scary. Both doors have this issue, mainly on driver side. The passenger side also happened once on highway when my daughter was there. This typically happen in a long drive like couple of hours. The first time this happened is couple of years ago. This issue happened more and more often in the past year. I found online that this issue was reported and some of the cars were recalled. However, my car is not one of those that were recalled. I believe this is a big deal and should be taken care of seriously. Thank you.
Structure
Owner-submitted NHTSA complaint · ODI 11744936Read complaint narrative
While driving my recently purchased 2017 Ford Mustang Convertible from Florida to North Carolina, the passenger-side door repeatedly unlocked and partially opened while the vehicle was traveling at interstate speeds. This occurred approximately 12 times during the trip. The door appeared to latch normally when closed, but would unexpectedly unlock and pop open while the vehicle was in motion. This created a significant safety concern due to the risk of occupant injury, driver distraction, and potential loss of vehicle control. I am aware that Ford has issued recalls related to door latch failures on certain Mustang models; however, my vehicle's VIN is not included in the recall population. Based on my research, numerous owners of Ford Mustang Convertibles from model years around 2017 have reported experiencing similar door latch and door-opening issues. Given the frequency of the occurrences and the obvious safety implications of a vehicle door opening while traveling at highway speeds, I believe this issue warrants further investigation.
Seat Belts
Owner-submitted NHTSA complaint · ODI 11744206Read complaint narrative
Recall performed and tech stated parts were bad and needed desperately and parts were ordered. I have a repair invoice to prove it in my vehicle history. I rescheduled appointment for recall completion and service manager was very rude and stated recall doesn’t even have parts out until 11/2026. When I questioned if recall was performed improperly per TSB she placed me on hold for a while and she said parts department doesn’t have parts for me /never ordered anything and I can’t get the recall done.
NHTSA complaints are reports submitted by vehicle owners and other consumers. Complaint counts do not represent the percentage of vehicles affected and do not by themselves establish that a safety defect exists.
A higher complaint count can partly reflect how many vehicles were sold, vehicle age, and other factors. CarIQ does not yet normalize complaint counts by vehicles sold.
Data provided by the National Highway Traffic Safety Administration (NHTSA). This site is not endorsed by NHTSA.
OFFICIAL NHTSA MANUFACTURER COMMUNICATION DATA
MANUFACTURER COMMUNICATIONS
No NHTSA manufacturer communication records were returned for this year, make, and model.
Manufacturer communications include service bulletins and other technical information submitted by manufacturers to NHTSA. The existence or number of communications does not establish how often a condition occurs or whether an individual vehicle will experience it.
Some manufacturers may issue more detailed service documentation than others, so communication counts should not be used alone to compare vehicle reliability.
Source: National Highway Traffic Safety Administration manufacturer communicationsNATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
NHTSA DEFECT INVESTIGATIONS
No applicable NHTSA defect investigation records were returned for this year, make, and model.
NHTSA investigations evaluate potential motor-vehicle safety defects. The existence of an investigation does not by itself establish that a safety defect exists, and the absence of an investigation does not establish that a vehicle is problem-free.
Open and closed describe NHTSA's process status, not a CarIQ reliability judgment.
View official NHTSA investigation data ↗DESCRIPTIVE SOURCE OVERLAP
CROSS-SOURCE VEHICLE DATA
CarIQ compares categories appearing across independent NHTSA datasets. Overlap can help identify areas with more available documentation, but it does not establish defect frequency or prove that an individual vehicle will experience a problem.
| Component | Owner complaints | Manufacturer communications | Recall campaigns | NHTSA investigations | Official sources containing records |
|---|---|---|---|---|---|
| Back Over Prevention | 63 | 0 | 0 | 0 | 1 of 4 |
| Structure | 39 | 0 | 0 | 0 | 1 of 4 |
| Unknown or Other | 36 | 0 | 0 | 0 | 1 of 4 |
| Electrical System | 34 | 0 | 0 | 0 | 1 of 4 |
| Latches/locks/linkages | 29 | 0 | 0 | 0 | 1 of 4 |
| Engine | 26 | 0 | 0 | 0 | 1 of 4 |
| Power Train | 22 | 0 | 0 | 0 | 1 of 4 |
| Seat Belts | 16 | 0 | 0 | 0 | 1 of 4 |
| Steering | 11 | 0 | 0 | 0 | 1 of 4 |
| Air Bags | 10 | 0 | 0 | 0 | 1 of 4 |
Displayed first by the number of source categories containing the component, then by owner complaint count, then alphabetically. This is a presentation rule, not a vehicle ranking. Complaint reports, manufacturer communications, recalls, and investigations describe different events and are never added into a combined total.
- complaint
- Available
- communication
- Available
- recall
- Available
- investigation
- Available
- production
- Unavailable
OFFICIAL NHTSA SAFETY RECALL DATA
SAFETY RECALLS
6 recall campaigns found
01SEAT BELTS:PRETENSIONERCampaign 25V614000September 12, 2025
Summary
Ford Motor Company (Ford) is recalling certain 2015-2017 Mustang vehicles. Water and road salt may corrode the front seat belt anchor pretensioner cables.
Safety Consequence
A corroded cable can break, preventing the seat belt from properly restraining an occupant, and increasing the risk of injury during a crash.
Remedy
Dealers will inspect and replace both front seat belt anchor pretensioner assemblies, as necessary. In addition, dealers will remove sections of the carpet and underlayment that contact the cables. Dealers will also inspect the A-pillar sealing patches, and as necessary, install A-pillar body plugs, and/or inspect and replace the front outboard seat bolts. Repairs will be performed free of charge. Interim letters, notifying owners of the safety risk, were mailed October 20, 2025. Additional letters will be sent once the final remedy is available, anticipated December 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S92. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov September 17, 2025.
02BACK OVER PREVENTION: SENSING SYSTEM: CAMERACampaign 25V572000September 4, 2025
Summary
Ford Motor Company (Ford) is recalling certain 2015-2019 Lincoln MKC, Mustang, F-350 SD, F-250 SD, F-450 SD, 2015-2017 Lincoln Navigator, Expedition, 2015-2018 Edge, Transit Connect, 2016-2019 F-550 SD, Transit, 2017-2019 Econoline, and 2019 Ranger vehicles. The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse.
Safety Consequence
A rearview camera that displays an inverted, distorted, or blank image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the rearview camera as necessary, free of charge. Owner notification letters were mailed January 13, 2026. Ford owners will receive letters in phases, beginning January 2026 and June 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S89. This recall expands previous NHTSA recall number 25V270. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 8, 2025.
03BACK OVER PREVENTION: SENSING SYSTEM: CAMERACampaign 22V082000February 16, 2022
Summary
Ford Motor Company (Ford) is recalling certain 2015-2017 Mustang vehicles. The rearview camera wiring may be loose or damaged, which can result in a blank or distorted image.
Safety Consequence
A rearview camera that displays a blank or distorted image can reduce the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the decklid wiring harness and/or replace the rearview camera, as necessary, free of charge. Owner notification letters were mailed December 23, 2022 and June 26, 2023. Remedy parts are expected to become available in the 4th Quarter of 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S06.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
04AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULECampaign 17V529000August 28, 2017
Summary
Ford Motor Company (Ford) is recalling certain 2017 F-150 and Mustang vehicles. The air bag inflator within the passenger frontal air bag module may rupture in the event of a crash.
Safety Consequence
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Ford will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began October 11, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S26.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
05LATCHES/LOCKS/LINKAGES:DOORS:LATCHCampaign 17V168000March 13, 2017
Summary
Ford Motor Company (Ford) is recalling certain 2017 Ford Mustang vehicles. The return spring for the driver side interior door handle may come loose, allowing the driver's door to unlatch in a side impact crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Safety Consequence
If the door unlatches in a crash it can increase the risk of injury.
Remedy
Ford will notify owners, and dealers will inspect the driver-side interior door handle and repair the return spring, as necessary, free of charge. The recall began April 14, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for the recall is 17C04.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
06ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGSCampaign 16V779000October 26, 2016
Summary
Ford Motor Company (Ford) is recalling certain model year 2015-2017 Mustang vehicles manufactured February 24, 2015, to August 30, 2016. A hose may separate from the engine oil cooler tube assembly causing an oil leak.
Safety Consequence
A sudden loss of engine oil may cause engine failure, increasing the risk of a crash. Additionally, an oil leak, in the presence of an ignition source, increases the risk of a fire.
Remedy
Ford will notify owners, and dealers will replace the engine oil cooler tube assembly, free of charge. The recall began on March 23, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S40.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall results shown here are based on year, make, and model. A specific vehicle may or may not be affected. Check the vehicle's VIN with NHTSA to confirm open recalls before purchasing. Data provided by the National Highway Traffic Safety Administration (NHTSA).
CONSIDERING BUYING ONE?
RESEARCH YOUR CANDIDATE
Enter the candidate's mileage and asking price to organize Is This A Good Car?'s available evidence. No buy/no-buy or pricing judgment is produced. Open the full research tool.