2023 Ford Explorer

As I was driving out of my garage with the car engine forward. Suddenly, as the vehicle was in drive and moving forward, the rear lift gate opened. I did not observe this open, nor was there any warning lights or alarms. bAs my vehicle moved forward the lift gate caught the top of the inside of the open garage door. Causing the rear windshield wiper to break and for the garage door to apparently swing in such a manner as to shatter the rear window. Is my understanding that you cannot open the lift gate, if the vehicle's is in drive mode and your vehicle is moving forward. Normally, if you ever attempted this, an alarm would sound, there was no alarm, I touched nothing other than driving forward pulling out of my garage at a slow speed. I feel this maybe a software glitch that needs investigation. Although I was alone and not severly injured. A similar occurrence could have more troubling ramifications.

Panaramic roof shade sagging causing no visbilty issue and common problem with 2020-2026 explorers

I am filing this complaint because the federal recall remedy performed on my 2023 Ford Explorer failed, and the Ford dealership that performed it refused to correct the failure. About a year after I purchased my 2023 Ford Explorer (used, from an independent dealer), I received Ford's federal recall notice for the rearview camera software defect (recall 23S02, NHTSA campaign 23V-022). My vehicle had no problems at that time, but I took it to the authorized Ford dealership in [XXX], and had the recall software update installed as instructed. About seven months later, my vehicle developed the exact defect the recall was supposed to prevent: the backup camera stopped functioning and the infotainment screens went completely black, disabling multiple vehicle functions. This created a safety hazard because the vehicle no longer provided any rearview image while backing up. I returned the vehicle to the same dealership and asked them to correct the failed recall repair. Instead, the dealership claimed the problem was not recall-related, diagnosed a failed APIM module, and quoted about $1,600 for replacement plus a $300 diagnostic fee. The dealership then refused to release my vehicle until the $300 fee was paid, holding it for approximately two months. I took the vehicle to an independent repair shop, which confirmed the APIM was fine - the software had simply become corrupted - and repaired it by reinstalling the software. I paid $530.29 for that repair plus $313.79 for a replacement battery (the original died while the car sat at the dealership for two months). Ford was sent a formal demand letter on XXX, with a 10-day deadline, and never responded. NOTE: The incident date entered in this form is my best estimate only; the exact date is approximate. I am asking NHTSA to investigate this dealership's failure to honor a federal recall remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am submitting this complaint involving suspension on 2023 Ford Explorer. Dealership has replaced the right front stunt mount two times. The problem is still not corrected.

I was driving on the highway at approximately 70mph in my 2023 Ford Explorer Platinum which has 30,000 miles on it. We heard a loud noise which sounded like a gun went off inside the car. My sunroof exploded outward with no warning or messages and no impact. Edges of the remaining glass were angled upward indicating that the glass burst outward. There were no signs of glass impacting the thin fabric retractable shade. We had been driving for about 3 hours when the incident occurred. I took the vehicle to a Ford dealer, they took pictures and submitted a request for it to be covered under warranty but have not confirmed. We could have been at risk if I had not maintained my composure and moved safely to the shoulder. Vehicles behind us may have been impacted by the flying glass but I did not see any other vehicles pull over. I did get an estimate for repair from a local body shop in case Ford does not agree that it is a manufacturing problem. This should be covered by Ford!!!

While driving, vehicle made a grinding sound, and all systems related to cruise, 4wd, decent control all illuminated on dash. Vehicle was taken to dealer, metro ford. Metro ford stated the transfer case has failed internally, and being replaced under powertrain. A week later, I received a callback, and the service writer stated after replacing and a test drive- it is still an issue, and the vehicle has an issue- which they feel is the AWD module, AWD module failed causing clutch in transfer case to lock up when it shouldn’t be resulting in limited power and grinding and depletion of safety systems on vehicle. Dealer states ford is aware of the issue but offered me a discounted repair of 270 dollars vs the 7-800 that it costs to complete the repair. Vehicle is still in shop weeks later with warning lights on.

Purchased new June 2023, took delivery October 2023 due to camera recall. Drive to work 5 miles a day, less than 10000 miles on it yet my driver side dash is now Ingles and rolling up. I see this is a common issue. I paid extra for the King Ranch edition. Seems this should be a dealer covered repair. I would like this looked into.

The exhaust pipe that connects a catalytic converter to the muffler broke and was dragging on the highway. It was during rish hour and was no safe place for me to pull over and within just a few miles, the other side of it broke off and the whole pipe between the catalytic converter and muffler fell into traffic behind me. Apparently this has been an issue with 2020-2022 model years but It needs to be extended further into atleast the 2023 model year since that is what I have.