2023 Ford Explorer

I was driving on the highway at approximately 70mph in my 2023 Ford Explorer Platinum which has 30,000 miles on it. We heard a loud noise which sounded like a gun went off inside the car. My sunroof exploded outward with no warning or messages and no impact. Edges of the remaining glass were angled upward indicating that the glass burst outward. There were no signs of glass impacting the thin fabric retractable shade. We had been driving for about 3 hours when the incident occurred. I took the vehicle to a Ford dealer, they took pictures and submitted a request for it to be covered under warranty but have not confirmed. We could have been at risk if I had not maintained my composure and moved safely to the shoulder. Vehicles behind us may have been impacted by the flying glass but I did not see any other vehicles pull over. I did get an estimate for repair from a local body shop in case Ford does not agree that it is a manufacturing problem. This should be covered by Ford!!!

While driving, vehicle made a grinding sound, and all systems related to cruise, 4wd, decent control all illuminated on dash. Vehicle was taken to dealer, metro ford. Metro ford stated the transfer case has failed internally, and being replaced under powertrain. A week later, I received a callback, and the service writer stated after replacing and a test drive- it is still an issue, and the vehicle has an issue- which they feel is the AWD module, AWD module failed causing clutch in transfer case to lock up when it shouldn’t be resulting in limited power and grinding and depletion of safety systems on vehicle. Dealer states ford is aware of the issue but offered me a discounted repair of 270 dollars vs the 7-800 that it costs to complete the repair. Vehicle is still in shop weeks later with warning lights on.

Purchased new June 2023, took delivery October 2023 due to camera recall. Drive to work 5 miles a day, less than 10000 miles on it yet my driver side dash is now Ingles and rolling up. I see this is a common issue. I paid extra for the King Ranch edition. Seems this should be a dealer covered repair. I would like this looked into.

The exhaust pipe that connects a catalytic converter to the muffler broke and was dragging on the highway. It was during rish hour and was no safe place for me to pull over and within just a few miles, the other side of it broke off and the whole pipe between the catalytic converter and muffler fell into traffic behind me. Apparently this has been an issue with 2020-2022 model years but It needs to be extended further into atleast the 2023 model year since that is what I have.

The panoramic sunshade on our 2023 Ford Explorer bunches up and dips down into the rear passenger compartment when being retracted, obstructing rear visibility when using the rear view mirror or looking over your shoulder.

The paint is starting to bubble and flake off from inside the vehichle doors by the seam where corrosion under the paint has started. I have looked at multiple complaints from other explorer owners and this is a common issue that ford does not want to fix. There sheet metal is contaminated with “white oxidized rust underneath the paint causing the bubbling and paint letting go resulting in further rust.

I am submitting this complaint regarding my 2023 Ford Explorer ST and my inability to obtain the remedy for NHTSA Campaign 26V123 / Ford Recall 26C11, involving a rearview-camera/SYNC display condition that may reduce rear visibility and increase crash risk. RCAK-26V123-1258 2.pdf Kendall Ford of Anchorage has notified me in writing that it will no longer perform any work on my vehicle, including recalls. Kendall states recalls require a Ford-authorized facility and identifies Seekins Ford in Fairbanks as the closest non-Kendall Ford dealer. I contacted Ford for assistance. A Ford representative acknowledged Kendall’s refusal in a voicemail and stated, “The only thing that we can do in this instance is have you go to another dealership,” directing me elsewhere for the recall. However, Ford’s current 26C11 instructions identify Mobile Repair and Pickup & Delivery as available and specifically state, “Arrange for a mobile repair at the owner’s location.” I am not refusing the recall or requesting that Kendall perform it. I am requesting that Ford arrange a qualified Ford-authorized mobile repair rather than requiring me to travel hundreds of miles to Fairbanks. I respectfully request that NHTSA review Ford’s handling of my recall access and assist in ensuring I have a safe, practical means of obtaining the remedy. Supporting documentation: Kendall’s written correspondence, Ford’s voicemail acknowledging the refusal, and Ford’s current 26C11 instructions.

The light for the right hand mirror blind spot warning came loose within the mirror housing. The light still works and activates when a vehicle is in the blind spot, but the light has fallen to the bottom of the mirror housing and is barely visible (a yellow glow at night).