Owner complaints
1,820NHTSA recordsUSED VEHICLE RESEARCH
2015 Ford Explorer
Research the 2015 Ford Explorer using available NHTSA owner complaints, safety recalls, manufacturer communications, defect investigations, and CarIQ data-coverage analysis.
DATA CONFIDENCE: ModerateFord Explorer2015 · RESEARCH CATALOG
Recall campaigns
9Year, make and model lookupManufacturer communications
0Matched NHTSA recordsInvestigations
1Matched NHTSA recordsSUBJECTIVE OWNER FEEDBACK
OWNER EXPERIENCE
What it is like to live with the vehicle—kept clearly separate from official NHTSA evidence.
THE FIRST USEFUL PERSPECTIVE COULD BE YOURS
No approved owner experiences yet.
Contributions are collected carefully and only appear here after moderation. No placeholders, sample testimonials, or invented sentiment.OWNED THIS CAR?
Help the next buyer understand the real ownership experience.
Share what you liked, what could be better, and whether you would choose it again. Every contribution is moderated before publication.NHTSA owner complaint records remain part of Official Vehicle Data. Subjective review contributions remain in Owner Experience. One does not validate or prove the other. Read the methodology.
EVIDENCE, NOT A SCORE
WHAT THIS DATA CAN TELL YOU ABOUT RELIABILITY
Official records can provide useful research context, but each source has a different meaning. Complaint counts are not failure rates; recalls are formal safety campaigns; manufacturer communications are technical or service documentation; and investigations reflect formal NHTSA activity. Data Confidence measures evidence availability, not vehicle quality. CarIQ does not publish a composite Reliability Score.
Available evidence summary: 1,820 NHTSA owner complaint records; 9 safety recall campaigns; 0 manufacturer communications; 1 applicable NHTSA defect investigation.
EVIDENCE AVAILABILITY — NOT VEHICLE RELIABILITY
DATA CONFIDENCE
ModerateData Confidence measures how much usable evidence CarIQ has for this vehicle. It does not measure how reliable the vehicle is.
Why this rating?
- Owner complaint data
- Available
- Manufacturer communications
- Available
- Recall data
- Available
- Investigation data
- Available
- Production denominator
- Unavailable
- Complaint component completeness
- 100%
- Mileage completeness
- 0%
- Incident-date completeness
- 100%
DESCRIPTIVE ANALYTICS
DATA INSIGHTS
Derived from official NHTSA source records. These statistics are descriptive and are not a reliability score.
- Complaint records analyzed
- 1820 NHTSA complaints
- Most reported component
- Structure 23% of categorized complaint records
- Top-three component concentration
- 63% Records mentioning at least one top-three component
- Median reported incident mileage
- Not available from current source 0 valid mileage observations
- Recall campaigns
- 9 NHTSA recalls
- Most recent recall report
- October 14, 2025 NHTSA recalls
- Manufacturer communications
- 0 NHTSA manufacturer communications
- Most documented component
- Not available NHTSA manufacturer communications
- Top-three communication concentration
- Not available Share of categorized manufacturer communications
SOURCE COMPLETENESS
DATA QUALITY
- Complaint records analyzed
- 1820
- Component classification available
- 100%
- Incident date available
- 100%
- Mileage available
- 0%
- Structured outcome fields available
- 100%
Completeness describes fields present in the retrieved complaint records. It is not a data-quality grade or a vehicle assessment.
Learn about CarIQ methodologyPRODUCTION-ADJUSTED DESCRIPTIVE METRIC
NORMALIZED COMPLAINT CONTEXT
Production-normalized complaint data is not currently available for this vehicle.
This metric compares the number of NHTSA owner complaint records retrieved by CarIQ with NHTSA-reported production volume for the corresponding vehicle population.
It is not a vehicle failure rate. Complaint reporting behavior, vehicle age, time on the road, production definitions, and other factors can affect the result.
Source: National Highway Traffic Safety Administration, Early Warning Reporting, Light Vehicle Production Data. Read the methodology.
OFFICIAL NHTSA OWNER COMPLAINT DATA
PROBLEMS REPORTED IN NHTSA RECORDS
CarIQ groups available NHTSA owner complaint records for the 2015 Ford Explorer by vehicle system to make recurring documentation easier to research. Most represented complaint categories describe the retrieved records—not failure frequency.
MOST REPRESENTED COMPLAINT CATEGORIES
A complaint may list more than one component and therefore contribute to multiple categories. Percentages show the share of categorized complaint records that mention each component—not the percentage of vehicles affected. Category percentages may overlap.
INCIDENT REPORTS BY YEAR
Grouped from complaint records with a valid incident date.
RECENT OWNER COMPLAINTS
Back Over Prevention
Owner-submitted NHTSA complaint · ODI 11776156Read complaint narrative
See attached document for complaint.
Back Over Prevention
Owner-submitted NHTSA complaint · ODI 11776195Read complaint narrative
The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rearview camera image was intermittently functional. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall. The manufacturer was made aware of the failure and referred the contact to the dealer for additional assistance. The approximate failure mileage was 100,000.
Structure
Owner-submitted NHTSA complaint · ODI 11776027Read complaint narrative
See attached document for complaint.
Back Over Prevention
Owner-submitted NHTSA complaint · ODI 11775964Read complaint narrative
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while reversing, the rear-view camera failed to operate and displayed a blank screen. The dealer was contacted and confirmed that parts to complete the recall repair were not yet available. The dealer informed the contact that Mustang models were prioritized for parts. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.
Back Over Prevention
Owner-submitted NHTSA complaint · ODI 11774614Read complaint narrative
The contact owns a 2015 Ford Explorer. The contact stated that while in reverse(R), the rear-view camera intermittently displayed a blank or distorted image. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that parts were not yet available for the recall repair. The failure mileage was approximately 100,000.
Back Over Prevention
Owner-submitted NHTSA complaint · ODI 11774714Read complaint narrative
The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the image was intermittently displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 56,000.
Unknown or Other
Owner-submitted NHTSA complaint · ODI 11774346Read complaint narrative
Ford officially announced Safety Recall 25SA9 in October 2025 regarding a defective rearview camera affecting my 2015 Ford Explorer. I have actively inquired about getting this safety defect fixed at my local dealership, Century Ford in Mt. Airy, MD, for at least two years. However, Ford has continuously failed to provide a remedy due to a persistent "parts unavailability" delay. Under federal law, manufacturers are required to remedy safety defects within a reasonable timeframe. It has now been a full year since the recall became official, and two years since the issue was first raised, with no resolution or timeline in sight. This extended delay is completely unacceptable, compromises vehicle safety, and constitutes a failure to remedy the defect in a timely manner. I am filing this official complaint to request NHTSA intervention regarding Ford's failure to supply necessary repair parts to consumers.
Steering
Owner-submitted NHTSA complaint · ODI 11773639Read complaint narrative
Out of nowhere the steering assist quit when i turned on the car in question on to go work in the morning. Luckily for everybody it did not happen while on the road like many of the cases i have read about. Now i’m facing a $3,000 bill to repair a very common problem Ford refuses to recall.
NHTSA complaints are reports submitted by vehicle owners and other consumers. Complaint counts do not represent the percentage of vehicles affected and do not by themselves establish that a safety defect exists.
A higher complaint count can partly reflect how many vehicles were sold, vehicle age, and other factors. CarIQ does not yet normalize complaint counts by vehicles sold.
Data provided by the National Highway Traffic Safety Administration (NHTSA). This site is not endorsed by NHTSA.
OFFICIAL NHTSA SAFETY RECALL DATA
SAFETY RECALLS
9 recall campaigns found
01BACK OVER PREVENTION: SENSING SYSTEM: CAMERACampaign 25V695000October 14, 2025
Summary
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Safety Consequence
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
02STRUCTURE:BODY:ROOF AND PILLARSCampaign 24V031000January 19, 2024
Summary
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Safety Consequence
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
03SUSPENSION:REARCampaign 21V537000July 15, 2021
Summary
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Safety Consequence
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
04SUSPENSION:REARCampaign 20V675000March 12, 2021
Summary
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Safety Consequence
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
05POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFTCampaign 20V692000November 10, 2020
Summary
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Safety Consequence
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
06SUSPENSION:REARCampaign 19V435000June 10, 2019
Summary
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Safety Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
07WHEELS:HUBCampaign 17E048000August 28, 2017
Summary
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Safety Consequence
A loss of the wheel or wheel end can increase the risk of a crash.
Remedy
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
08SUSPENSION:REARCampaign 16V245000April 26, 2016
Summary
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
Safety Consequence
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
09PARKING BRAKECampaign 15V464000July 24, 2015
Summary
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Safety Consequence
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall results shown here are based on year, make, and model. A specific vehicle may or may not be affected. Check the vehicle's VIN with NHTSA to confirm open recalls before purchasing. Data provided by the National Highway Traffic Safety Administration (NHTSA).
OFFICIAL NHTSA MANUFACTURER COMMUNICATION DATA
MANUFACTURER COMMUNICATIONS
No NHTSA manufacturer communication records were returned for this year, make, and model.
Manufacturer communications include service bulletins and other technical information submitted by manufacturers to NHTSA. The existence or number of communications does not establish how often a condition occurs or whether an individual vehicle will experience it.
Some manufacturers may issue more detailed service documentation than others, so communication counts should not be used alone to compare vehicle reliability.
Source: National Highway Traffic Safety Administration manufacturer communicationsNATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
NHTSA DEFECT INVESTIGATIONS
- Open investigations
- 0
- Closed investigations
- 1
- Applicability match
- range
Preliminary Evaluation
Windshield trim molding Item detachment
- Status
- closed
- Component
- Structure:body:roof and Pillars
- Opened
- Jan 27, 2023
- Closed
- Feb 8, 2024
Read NHTSA summary
On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has received 671 VOQs regarding this failure, including 1 alleged crash and 2 alleged injuries. Some consumers have reported that the failure occurred while they were driving at highway speeds, with the detached trim panel entering the path of travel of the vehicle behind them, requiring the driver of the following vehicle to take evasive action. It is noteworthy that motorists who experience this type of road hazard are less likely to accurately identify the subject vehicle the item detached from and report the event to the NHTSA. In its April 17, 2023 response to ODI’s information request, Ford provided 175 consumer complaints (including field reports) and 14,162 warranty claims related to A-pillar trim panel detachment. Ford relayed that the subject vehicles utilize a plastic A-pillar bracket, which is bolted to the vehicle structure during assembly. The A-pillar trim panel is attached to the bracket utilizing 7 plastic clips. Contributory factors which have been identified by Ford as leading to the subject defect include incomplete installation at the assembly plant, inadequate part stack up, damage to fasteners during installation, and failure to follow proper repair procedure during windshield replacements or other services. On January 19, 2024, Ford filed safety recall 24V-031 for MY 2011-2019 Ford Explorer vehicles to address the subject defect. In the Part 573 Safety Recall Report, Ford identified that a detached A-pillar trim panel can create a road hazard for other road users, increasing the risk of a crash. The recall remedy includes an inspection of the existing A-pillar trim panel and, if necessary, the replacement of the component. The remedy A-pillar trim panels will be installed with an additional adhesive for robustness and utilize an inspection procedure to ensure full engagement of all the retention clips during installation. In view of the recall action being taken by Ford, ODI is closing this Preliminary Evaluation. The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
NHTSA investigations evaluate potential motor-vehicle safety defects. The existence of an investigation does not by itself establish that a safety defect exists, and the absence of an investigation does not establish that a vehicle is problem-free.
Open and closed describe NHTSA's process status, not a CarIQ reliability judgment.
View official NHTSA investigation data ↗DESCRIPTIVE SOURCE OVERLAP
CROSS-SOURCE VEHICLE DATA
CarIQ compares categories appearing across independent NHTSA datasets. Overlap can help identify areas with more available documentation, but it does not establish defect frequency or prove that an individual vehicle will experience a problem.
| Component | Owner complaints | Manufacturer communications | Recall campaigns | NHTSA investigations | Official sources containing records |
|---|---|---|---|---|---|
| Parking Brake | 3 | 0 | 1 | 0 | 2 of 4 |
| Structure:body:roof and Pillars | 0 | 0 | 1 | 1 | 2 of 4 |
| Structure | 412 | 0 | 0 | 0 | 1 of 4 |
| Unknown or Other | 405 | 0 | 0 | 0 | 1 of 4 |
| Steering | 348 | 0 | 0 | 0 | 1 of 4 |
| Engine | 227 | 0 | 0 | 0 | 1 of 4 |
| Back Over Prevention | 152 | 0 | 0 | 0 | 1 of 4 |
| Electrical System | 93 | 0 | 0 | 0 | 1 of 4 |
| Fuel/propulsion System | 86 | 0 | 0 | 0 | 1 of 4 |
| Power Train | 86 | 0 | 0 | 0 | 1 of 4 |
Displayed first by the number of source categories containing the component, then by owner complaint count, then alphabetically. This is a presentation rule, not a vehicle ranking. Complaint reports, manufacturer communications, recalls, and investigations describe different events and are never added into a combined total.
- complaint
- Available
- communication
- Available
- recall
- Available
- investigation
- Available
- production
- Unavailable
COMMON RESEARCH QUESTIONS
QUESTIONS ABOUT THE 2015 FORD EXPLORER
Is the 2015 Ford Explorer reliable?
CarIQ does not currently assign a reliability score to the 2015 Ford Explorer. Available evidence is shown as separate official-source records with a Data Confidence classification of Moderate.
What problems are reported for the 2015 Ford Explorer?
1,820 NHTSA owner complaint records. When complaint data is available, the page groups records by the NHTSA component categories they identify without treating those categories as verified failure rates.
Are there recalls for the 2015 Ford Explorer?
9 safety recall campaigns. Year, make, and model results do not confirm whether a specific VIN is affected or whether a remedy has been completed.
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