2019 Subaru Outback

The Starlink infotainment touchscreen in my 2019 Subaru Outback Touring has progressively failed. Visible bubbles have formed under the glass, consistent with screen delamination. The screen registers phantom inputs on its own without being touched ("ghost touch"), changing settings, and interrupting functions while the vehicle is being driven. The touchscreen has now become completely unresponsive to actual touch input. Because the head unit controls and displays the backup camera, this failure interferes with the rear visibility display when reversing, creating a safety concern. The ghost inputs also present a driver distraction while the vehicle is in motion. I first documented this problem and presented the vehicle for service at a dealership in April 2025, maybe even prior, and I have dated video documentation showing the progression of the failure since then. The condition has worsened over time regardless of weather, though symptoms intensify with heat and sun exposure. The failure also disables hands-free operation, including Bluetooth phone connectivity, voice commands, and navigation control. Functions designed to be operated hands-free while driving now cannot be used at all, which encourages manual phone handling for navigation and calls - defeating the vehicle's built-in distraction-prevention systems. I am aware this failure pattern (delamination, ghost touch, and unresponsiveness in Starlink units) is widely reported by other owners of 2019–2023 Subaru vehicles. No warning preceded the failure, and the vehicle has not resolved with restarts. Current mileage approximately 134,XXX. Failure began at approximately 60,XXX miles ~ November 2024.

My complaint/safety issue is that while I was in my 2019 Subaru Outback, I experienced Unintentional acceleration. While waiting for the large chain-link fence at my storage unit to open, the Outback raced into the gate! I had one foot on the brake waiting for the gate, then I stomped the pedal with both feet, and I held that position while the car smashed through the gate. This happened in July of 2021. I don't recall if I shut the car off or if it just finally came to a stop. I was terrified to drive it for fear of it happening again, but this time hitting a person in a crosswalk! I did take the car to Subaru, and they said that they would go through it thoroughly. After one month, they said that there were no issues with the car and that my carpet must have caused the acceleration. I reminded them that my car had floor mats that clicked into place! It was a nightmare. Even big wigs from Headquarters called me to explain this was a one-time thing and mentioned the floor mats again! I hope no more people are injured by the corrupt managers.

The contact owns a 2019 Subaru Outback. The contact stated that while driving at 70 MPH the front windshield cracked approximately 6 inches from the heat sensor, no warning lights were illuminated. The local dealer was contacted however the vehicle was not diagnosed as the contact was advised that the vehicles VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,250.

Driver controls for windows do not work for front windows .. Can not put windows down. Therefore if window on passenger side or driver side gets foggy, can not lower to see out Dealer has stated that there is dirt in window. Not dirt , bad window motor per my experience. This has been occurring for about 2/3 years.

The touch screen monitor which controls the audio system, navigation, phone, and other car systems has delaminated. It turns on and off, makes phone calls, switches car systems like the audio, and turns off navigation. At best, it is a very annoying distraction. At worst, it is a safety issue when the screen is making emergency phone calls, canceling navigation, or turning on and off constantly and beeping and causing distraction to the driver. It is possible to turn the entire screen off, but it then randomly comes back on. A safety recall has been issued for 2018 but not 2019 Subaru Outbacks. I strongly urge you to consider a safety recall for the 2019 Subaru Outback as the very common screen delamination is widely known and causing issues for many Subaru drivers. The issue began in the summer of 2025 and has continued to be an issue, and is getting worse.

CAR WOULDN'T START IN PARKING LOT, 40K MILES. I NEVER TOOK THE CAR IN TO THE DEALER AND RECEIVED A NOTICE ABOUT A FUEL PUMP REPLACEMENT/RECALL/REPAIR. I DIAGNOSED THIS PROBLEM MYSELF. THE VIN LOOKUP ON SUBARUS WEBSITE SAYS THAT THE PROBLEM WAS ADDRESSED/REPAIRED WHEN IT CLEARLY WAS NOT AND I NEVER RECEIVED ANY PAPERWORK OR VERBAL STATEMENT FROM SUBARU SAYING THEY PERFORMED THAT WORK WHEN I WENT IN FOR AN OIL CHANGE OR TO REPAIR THE BATTERY PROBLEM. THE BATTERY STILL DRAINS EXTREMELY FAST AS WELL. SO NEITHER THE BATTERY CHARGING WORK, OR THE ***SUPPOSED AND UNVERIFIED*** FUEL PUMP WORK HAVE BEEN DONE ON THIS CAR. NOT GOOD. ALSO - THE ORIGINAL SUBARU EL CAJON DEALERSHIP CLOSED AND THEN REOPENED WITH "NEW OWNERSHIP" AS A SUBARU DEALERSHIP. THIS ALL APPEARS EXTREMELY CROOKED.

Vehicle battery continues to drain. Since I have owned the vehicle, it has had 4 batteries. It has had 2 batteries within the last year and half. Installed another battery a 2 weeks ago, vehicle was completely dead after a week of not driving. The last 3 batteries were all purchased (or warranty replaced, new. All forums are pointing to DCM for other years. Yet, 2019's have the same issue, and I haven't received any service bulletin regarding such issues. I presume they need to have a certain number of complaints before action is taken.

The driver lost control of the vehicle, possibly due to a failure involving the rear driver's-side tire. The vehicle initially made contact with the guardrail, causing moderate damage to the driver's side. Following this impact, the vehicle began to fishtail, and the automatic braking system activated. The driver recalls being thrown about within the seat during the incident, as the seat belt's emergency locking retractor appeared to fail. The seat belt did not lock during the collision sequence, which is supported by the absence of visible bruising across the chest area. Prior to the vehicle's final impact with the embankment, the seat belt unexpectedly released and struck the driver on the right cheek, resulting in visible bruising. Upon the final impact, after the seat belt had released, the driver was lifted from the seat and struck her head against the door frame. The vehicle's airbags did not deploy at any point during the crash. There were no warning messages, alerts, or noticeable symptoms indicating a mechanical issue prior to the incident. The vehicle has since been towed to a local body shop for a damage assessment and further inspection.