Owner complaints
917NHTSA recordsUSED VEHICLE RESEARCH
2017 Subaru Outback
Is This A Good Car? organizes available NHTSA-derived research for the 2017 Subaru Outback. This page includes owner complaint records, safety recall campaigns, manufacturer communications, defect investigations, and information about the completeness of the available evidence.
DATA CONFIDENCE: ModerateSubaru Outback2017 · VERIFIED IMAGE PENDING
Recall campaigns
4Year, make and model lookupManufacturer communications
0Matched NHTSA recordsInvestigations
0Matched NHTSA recordsEVIDENCE AVAILABILITY — NOT VEHICLE RELIABILITY
DATA CONFIDENCE
ModerateData Confidence measures how much usable evidence CarIQ has for this vehicle. It does not measure how reliable the vehicle is.
Why this rating?
- Owner complaint data
- Available
- Manufacturer communications
- Available
- Recall data
- Available
- Investigation data
- Available
- Production denominator
- Unavailable
- Complaint component completeness
- 100%
- Mileage completeness
- 0%
- Incident-date completeness
- 100%
DESCRIPTIVE ANALYTICS
DATA INSIGHTS
Derived from official NHTSA source records. These statistics are descriptive and are not a reliability score.
- Complaint records analyzed
- 917 NHTSA complaints
- Most reported component
- Electrical System 43% of categorized complaint records
- Top-three component concentration
- 80% Records mentioning at least one top-three component
- Median reported incident mileage
- Not available from current source 0 valid mileage observations
- Recall campaigns
- 4 NHTSA recalls
- Most recent recall report
- December 19, 2019 NHTSA recalls
- Manufacturer communications
- 0 NHTSA manufacturer communications
- Most documented component
- Not available NHTSA manufacturer communications
- Top-three communication concentration
- Not available Share of categorized manufacturer communications
SOURCE COMPLETENESS
DATA QUALITY
- Complaint records analyzed
- 917
- Component classification available
- 100%
- Incident date available
- 100%
- Mileage available
- 0%
- Structured outcome fields available
- 100%
Completeness describes fields present in the retrieved complaint records. It is not a data-quality grade or a vehicle assessment.
Learn about CarIQ methodologyPRODUCTION-ADJUSTED DESCRIPTIVE METRIC
NORMALIZED COMPLAINT CONTEXT
Production-normalized complaint data is not currently available for this vehicle.
This metric compares the number of NHTSA owner complaint records retrieved by CarIQ with NHTSA-reported production volume for the corresponding vehicle population.
It is not a vehicle failure rate. Complaint reporting behavior, vehicle age, time on the road, production definitions, and other factors can affect the result.
Source: National Highway Traffic Safety Administration, Early Warning Reporting, Light Vehicle Production Data. Read the methodology.
OFFICIAL NHTSA OWNER COMPLAINT DATA
OWNER-REPORTED COMPLAINTS
COMPONENT CATEGORIES
A complaint may list more than one component and therefore contribute to multiple categories. Percentages show the share of categorized complaint records that mention each component—not the percentage of vehicles affected. Category percentages may overlap.
INCIDENT REPORTS BY YEAR
Grouped from complaint records with a valid incident date.
RECENT OWNER COMPLAINTS
Power Train · Wheels · Unknown or Other
Owner-submitted NHTSA complaint · ODI 11749073Read complaint narrative
The CVT failed at 62 miles per hour on a busy interstate, XXX. This caused the drivetrain to lock. The car has been repaired and traded locally in [XXX]. The car was very difficult to steer with locked wheels in traffic. This was a rapid evasive manuver on a busy interstate. An undrivable vehicle on an interstate is life threatening to many. Flat bed driver told me I was lucky to steer off of lanes onto shoulder with four locked wheels. This incident put me in mild shock. The Subaru dealer had to replace the transmission. The dealer and Subaru Regional Rep. examined the CVT failure. It was outside of the 100,000-mile warranty by about 895 miles. Repair invoice attached. I did not have advanced warning of CVT failure. There were no warning lights on before the CVT failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Unknown or Other
Owner-submitted NHTSA complaint · ODI 11748868Read complaint narrative
Came out to car on the morning of July 1, 2026 and found windshield had cracked from the very bottom of the windshield (no impacts). This is the third windshield I will be putting in this car. Original windshield was replaced by Subaru 4/25 2025 for the same exact problem. 2015 &16 Outbacks had a settlement filed as did the 20-23 subarus. This is a known problem.These cracks limit visibility, interfere with all other safety systems: Lane change, cruise control, visibility, auto brake for emergency and other related safety systems. I could not go with aftermarket windshields (Safelite) because Subaru said they would not cover any malfunctions with the eyesight system unless it was Subaru glass. I have contacted my Subaru dealer and they said Subaru will more than likely not cover it. Their glass was put in by them 15 months ago and this not the result of a chip or impact. Came out in the morning and it was cracked. Go to any Subaru owners web sites and you will see this is a reoccurring, KNOWN problem for almost ALL Subaru models. How can safety items LIKE WINDSHIELDS ( which affects ALL other safety systems) not fall under NTHB?? So class action lawsuits cover the two PRIOR years and the next three model years, but not 2017?? jSame glass, same manufacturer, same know problem.
Steering · Service Brakes · Engine
Owner-submitted NHTSA complaint · ODI 11745736Read complaint narrative
On Monday [XXX] were driving on [XXX] going north up [XXX]. I was doing about 60-65 mph in traffic which was flowing in both directions. While ascending the pass, the car suddenly started to misfire, rapidly lost power, power steering failed and all dash lights lit up. With no shoulder to pull out this was a very scary experience. Eventually managed to limp to a spot where I could pull out off the pavement. Car was dead. Popping the hood showed significant battery corrosion. I had a toolkit with me. The voltmeter measured the battery voltage at 9.3V. Thinking maybe cleaning the battery terminals would allow the car to be restarted, I managed to get the cables off and cleaned everything with a wire brush. But still no power. After a while a state trooper passed by and hung on while I contacted a towing service. After another 1.5 hours, the tow truck arrived and towed the car the 60 miles or so to the dealership in Denver with my wife and I in the cab of the tow truck. Dealer repair invoice indicated Data Control Module (DCM) "causing excessive draw on electrical system." More significantly, the battery had drained below the the operating threshold voltage required for vehicle drivability (understood to be 10-10.5V). There was no mention of this by the dealer service adviser. Although dealer diagnostic was carried out, no computer codes were provided. Vehicle mileage at time of incident 73,456. I have owned the car since new and have all service records. Car was repaired and picked up from dealership on 06/10/26 with a replacement DCM. Battery was charged up but not replaced and left in corroded state. Battery will probably have been weakened by such a total discharge with reduced life expectancy. I have uploaded the dealer repair invoice. I have reported this incident to Subaru of America. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Steering · Electrical System · Unknown or Other
Owner-submitted NHTSA complaint · ODI 11737057Read complaint narrative
Ignition key not releasing after turning engine off. Put shifter in park, foot on brakeii, turn Ignition key off. Key will not release. Have to cycle multiple times to get key released.
Unknown or Other
Owner-submitted NHTSA complaint · ODI 11733593Read complaint narrative
The front passenger window does not work correctly all the time. The driver is not able to put the window up when pressing button on driver’s side and the passenger needs to keep pressing button to have it go back up again. So if the driver puts the window down while driving, the driver cannot put it back up. It occurs every few months. It’s such a common problem that there are many sites on you tube on how to fix it. It is known on you tube that it happens with Subaru often.
Air Bags
Owner-submitted NHTSA complaint · ODI 11730268Read complaint narrative
I was recently involved in a multi-car accident, where the vehicle rammed into my outback from behind, leading to a spin-up and hit again by the driver side, forcing me to collide into a vehicle that had side-lined on a highway. In this situation, I would expect the airbags to get deployed, but to my surprise and shock, none of the airbags were deployment (both frontal as well as side)
Electrical System · Unknown or Other
Owner-submitted NHTSA complaint · ODI 11729625Read complaint narrative
I think recall work was not done, but says it was done (or is not open). Does it say when and where recall work was done? This car has a parasitic battery drain, 3 batteries in 3 years, required 2 jump starts, 1 call to AAA. There is a recall for such an issue, but I do not believe it was fixed and done. It showed NO open recalls, and just last week I had brake work for a recall done.
Unknown or Other
Owner-submitted NHTSA complaint · ODI 11729434Read complaint narrative
My car caught on fire while I was driving in 3/30/26. The far started somewhere in/near the front driver’s side, initial observed flames were coming from just above the front driver’s side tire. There were no warning lights on at the time the fire started. The car was a total loss by the time firefighters arrived.
NHTSA complaints are reports submitted by vehicle owners and other consumers. Complaint counts do not represent the percentage of vehicles affected and do not by themselves establish that a safety defect exists.
A higher complaint count can partly reflect how many vehicles were sold, vehicle age, and other factors. CarIQ does not yet normalize complaint counts by vehicles sold.
Data provided by the National Highway Traffic Safety Administration (NHTSA). This site is not endorsed by NHTSA.
OFFICIAL NHTSA MANUFACTURER COMMUNICATION DATA
MANUFACTURER COMMUNICATIONS
No NHTSA manufacturer communication records were returned for this year, make, and model.
Manufacturer communications include service bulletins and other technical information submitted by manufacturers to NHTSA. The existence or number of communications does not establish how often a condition occurs or whether an individual vehicle will experience it.
Some manufacturers may issue more detailed service documentation than others, so communication counts should not be used alone to compare vehicle reliability.
Source: National Highway Traffic Safety Administration manufacturer communicationsNATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
NHTSA DEFECT INVESTIGATIONS
No applicable NHTSA defect investigation records were returned for this year, make, and model.
NHTSA investigations evaluate potential motor-vehicle safety defects. The existence of an investigation does not by itself establish that a safety defect exists, and the absence of an investigation does not establish that a vehicle is problem-free.
Open and closed describe NHTSA's process status, not a CarIQ reliability judgment.
View official NHTSA investigation data ↗DESCRIPTIVE SOURCE OVERLAP
CROSS-SOURCE VEHICLE DATA
CarIQ compares categories appearing across independent NHTSA datasets. Overlap can help identify areas with more available documentation, but it does not establish defect frequency or prove that an individual vehicle will experience a problem.
| Component | Owner complaints | Manufacturer communications | Recall campaigns | NHTSA investigations | Official sources containing records |
|---|---|---|---|---|---|
| Suspension | 6 | 0 | 1 | 0 | 2 of 4 |
| Electrical System | 391 | 0 | 0 | 0 | 1 of 4 |
| Visibility/wiper | 205 | 0 | 0 | 0 | 1 of 4 |
| Unknown or Other | 177 | 0 | 0 | 0 | 1 of 4 |
| Power Train | 47 | 0 | 0 | 0 | 1 of 4 |
| Engine | 43 | 0 | 0 | 0 | 1 of 4 |
| Visibility | 30 | 0 | 0 | 0 | 1 of 4 |
| Vehicle Speed Control | 28 | 0 | 0 | 0 | 1 of 4 |
| Structure | 26 | 0 | 0 | 0 | 1 of 4 |
| Service Brakes | 24 | 0 | 0 | 0 | 1 of 4 |
Displayed first by the number of source categories containing the component, then by owner complaint count, then alphabetically. This is a presentation rule, not a vehicle ranking. Complaint reports, manufacturer communications, recalls, and investigations describe different events and are never added into a combined total.
- complaint
- Available
- communication
- Available
- recall
- Available
- investigation
- Available
- production
- Unavailable
OFFICIAL NHTSA SAFETY RECALL DATA
SAFETY RECALLS
4 recall campaigns found
01AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULECampaign 19V910000December 19, 2019
Summary
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Safety Consequence
In the event of a crash necessitating passenger frontal air bag deployment, the air bag may not deploy properly, increasing the risk of injury.
Remedy
Subaru will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began February 3, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUX-09.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
02STEERING:COLUMNCampaign 16V716000October 6, 2016
Summary
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Safety Consequence
If the knee guard is not properly attached and the driver is not wearing a seatbelt, the knee guard may not be able to properly restrain the driver's lower body in the event of a crash, increasing the risk of injury.
Remedy
Subaru will notify owners, and dealers will inspect the knee guard welding on each vehicle's steering beam, replacing the beam as necessary, free of charge. The recall began November 14, 2016. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WTL-72.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
03SUSPENSIONCampaign 16V576000August 3, 2016
Summary
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Outback vehicles manufactured June 20, 2016, to June 23, 2016. The affected vehicles may have improperly tightened attaching bolts for the front left and right brake calipers, wheel hubs, and the right stabilizer clamp.
Safety Consequence
If any of the front brake caliper, wheel hub or stabilizer clamp attaching bolts loosen or detach, the related components would also become loose and may detach possibly making the vehicle unstable and reducing the braking capability. These conditions would increase the risk of a crash.
Remedy
Subaru has notified owners, and dealers will inspect the bolts for proper torque, and replace any loose bolts, free of charge. The recall began on August 8, 2016. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WTE-66.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
04STEERING:COLUMNCampaign 16V292000May 11, 2016
Summary
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Safety Consequence
The loss of steering ability would increase the risk of a crash.
Remedy
Subaru will notify owners, and dealers will inspect the lot number on the steering column, replacing the steering column, as necessary, free of charge. The recall began May 13, 2016. Owners may contact Subaru customer service at 1-800-782-2783 or by visiting http://www.wtd65.service-campaign.com. Subaru's number for this recall is WTD-65. Note: Until the vehicles have been inspected, owners are advised not to drive their vehicles.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall results shown here are based on year, make, and model. A specific vehicle may or may not be affected. Check the vehicle's VIN with NHTSA to confirm open recalls before purchasing. Data provided by the National Highway Traffic Safety Administration (NHTSA).
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