Owner complaints
49NHTSA recordsUSED VEHICLE RESEARCH
2021 Mazda Mazda3
Is This A Good Car? organizes available NHTSA-derived research for the 2021 Mazda Mazda3. This page includes owner complaint records, safety recall campaigns, manufacturer communications, defect investigations, and information about the completeness of the available evidence.
DATA CONFIDENCE: ModerateMazda Mazda32021 · VERIFIED IMAGE PENDING
Recall campaigns
1Year, make and model lookupManufacturer communications
0Matched NHTSA recordsInvestigations
0Matched NHTSA recordsEVIDENCE AVAILABILITY — NOT VEHICLE RELIABILITY
DATA CONFIDENCE
ModerateData Confidence measures how much usable evidence CarIQ has for this vehicle. It does not measure how reliable the vehicle is.
Why this rating?
- Owner complaint data
- Available
- Manufacturer communications
- Available
- Recall data
- Available
- Investigation data
- Available
- Production denominator
- Unavailable
- Complaint component completeness
- 100%
- Mileage completeness
- 0%
- Incident-date completeness
- 100%
DESCRIPTIVE ANALYTICS
DATA INSIGHTS
Derived from official NHTSA source records. These statistics are descriptive and are not a reliability score.
- Complaint records analyzed
- 49 NHTSA complaints
- Most reported component
- Engine 37% of categorized complaint records
- Top-three component concentration
- 63% Records mentioning at least one top-three component
- Median reported incident mileage
- Not available from current source 0 valid mileage observations
- Recall campaigns
- 1 NHTSA recalls
- Most recent recall report
- February 22, 2021 NHTSA recalls
- Manufacturer communications
- 0 NHTSA manufacturer communications
- Most documented component
- Not available NHTSA manufacturer communications
- Top-three communication concentration
- Not available Share of categorized manufacturer communications
SOURCE COMPLETENESS
DATA QUALITY
- Complaint records analyzed
- 49
- Component classification available
- 100%
- Incident date available
- 100%
- Mileage available
- 0%
- Structured outcome fields available
- 100%
Completeness describes fields present in the retrieved complaint records. It is not a data-quality grade or a vehicle assessment.
Learn about CarIQ methodologyPRODUCTION-ADJUSTED DESCRIPTIVE METRIC
NORMALIZED COMPLAINT CONTEXT
Production-normalized complaint data is not currently available for this vehicle.
This metric compares the number of NHTSA owner complaint records retrieved by CarIQ with NHTSA-reported production volume for the corresponding vehicle population.
It is not a vehicle failure rate. Complaint reporting behavior, vehicle age, time on the road, production definitions, and other factors can affect the result.
Source: National Highway Traffic Safety Administration, Early Warning Reporting, Light Vehicle Production Data. Read the methodology.
OFFICIAL NHTSA OWNER COMPLAINT DATA
OWNER-REPORTED COMPLAINTS
COMPONENT CATEGORIES
A complaint may list more than one component and therefore contribute to multiple categories. Percentages show the share of categorized complaint records that mention each component—not the percentage of vehicles affected. Category percentages may overlap.
INCIDENT REPORTS BY YEAR
Grouped from complaint records with a valid incident date.
RECENT OWNER COMPLAINTS
Power Train
Owner-submitted NHTSA complaint · ODI 11713224Read complaint narrative
My rear differential case cracked, anytime the four wheel drive system was engaged the entire drivetrain would lock up. Luckily we were only on side roads so going less than 30 mph if we had been on the highway when this happened we could have been in an accident or lost control. The dealer did confirm the problem and it was fixed under an extended warranty. There was no warning just all of a sudden a loud bang and all the wheels locked up. I have a copy of the video inspection done at the dealer if there's anyway to send that. I can get a copy of the repair invoice if needed
Suspension
Owner-submitted NHTSA complaint · ODI 11695896Read complaint narrative
At 31,000 miles the control arm lower ball joints are torn on both lower. They must be replaced. This is a safety hazard. This should not be an issue with low mileage on this car.
Power Train
Owner-submitted NHTSA complaint · ODI 11663288Read complaint narrative
I was driving when all the sudden there was a loud bang sound. The differential housing cracked. The when awd is demanded the rear diff was was locking up instead of engaging. Luckily we were just on city streets and not on the highway as this rear wheel locking up could cause a crash. Mazda wasn't very helpful with the replacement. Luckily I had a aftermarket warranty but it only paid for a used replacement, which is also failing. I have read lots of stories of this rear differential failure across all types of Mazda's from this era and really wish they would do the correct thing and resolve the problem.
Engine
Owner-submitted NHTSA complaint · ODI 11656416Read complaint narrative
Spontaneous loss of power while driving on highway. Check engine light came on. Speed limited by car. Continues to vibrate especially at idle from cold start. Code P0304 intermittently popping up.
Steering · Electrical System · Vehicle Speed Control
Owner-submitted NHTSA complaint · ODI 11645615Read complaint narrative
During the incident, the vehicle exhibited an uncontrollable malfunction—the steering wheel suddenly jerked sharply to the right while accelerating violently, leaving me unable to steer or brake effectively, the car was looking forward. The car ultimately came to a stop upon colliding with a truck parked diagonally in front of me. After impact, I observed that the front tires remained stuck in a turned-right position, with the steering wheel also locked in that position. This was not an isolated event. Multiple reports from Mazda owners describe similar experiences with their vehicles unexpectedly veering to the right and accelerating without driver input. Given these recurring reports and my own experience, I strongly suspect that a manufacturing defect—whether mechanical, electronic, or software-related—may have contributed to this accident.
Engine
Owner-submitted NHTSA complaint · ODI 11644041Read complaint narrative
The thermostat malfunctioned on this vehicle, resulting in the thermostat remaining open and providing excess coolant to the engine, which in turn damaged internal components of the engine (compromises safety), decreased fuel economy, increased emissions (compromised safety), and decreased the life of the engine within the vehicle. It is available for inspection upon request. The vehicle has been inspected by an independent mechanic and will be inspected by the Mazda dealership in 7 days. There were no prior warnings until the engine malfunction notice appeared, the vehicle began to make jolts and stuttering sounds, and the temperature gauge within the vehicle failed to rise to optimal range. As this occurred while the vehicle was in use (safety concern), though I was pushing the gas there would be delayed response due to improper temperature, which increased the risk for an accident to occur.
Forward Collision Avoidance · Lane Departure
Owner-submitted NHTSA complaint · ODI 11644042Read complaint narrative
When this feature is left on in my vehicle, it will detect curves, vehicles, and objects that are not there, and as a result, will attempt to turn my steering wheel (safety concern). I have had to keep this feature turned off to prevent it wrecking the car, because I could be on a straight road, and it will detect a curve that isn’t there and begin turning the wheel, which could result in a fatal accident if not corrected and disabled by the driver. It is available for inspection upon request. As the dealer has not driven the vehicle, they have not recreated the error, however if anyone were to drive the vehicle, they would be able to observe the malfunction. The dealer has been made aware on many occasions, though they never documented it and only suggested that I turn the feature off, which automatically turns itself on upon ignition. There are no warnings that there is a malfunction; you only know there is an error once an alert pops up thinking you’re missing a curve and attempts to turn your steering wheel though there is no curve. This issue has persisted over the life of the vehicle.
Electrical System · Unknown or Other
Owner-submitted NHTSA complaint · ODI 11644043Read complaint narrative
The driver window, upon attempted to be let up, will start to go up then go all the way down, ignoring the function to go up. This is a safety concern, as harsh temperatures and foreign objects are able to enter the vehicle cabin at any time, including driving. The problem has been reproduced by a dealer, and the vehicle is available for inspection upon request. There are no warning indicators for this issue beyond witness the failure occur in real time.
NHTSA complaints are reports submitted by vehicle owners and other consumers. Complaint counts do not represent the percentage of vehicles affected and do not by themselves establish that a safety defect exists.
A higher complaint count can partly reflect how many vehicles were sold, vehicle age, and other factors. CarIQ does not yet normalize complaint counts by vehicles sold.
Data provided by the National Highway Traffic Safety Administration (NHTSA). This site is not endorsed by NHTSA.
OFFICIAL NHTSA MANUFACTURER COMMUNICATION DATA
MANUFACTURER COMMUNICATIONS
No NHTSA manufacturer communication records were returned for this year, make, and model.
Manufacturer communications include service bulletins and other technical information submitted by manufacturers to NHTSA. The existence or number of communications does not establish how often a condition occurs or whether an individual vehicle will experience it.
Some manufacturers may issue more detailed service documentation than others, so communication counts should not be used alone to compare vehicle reliability.
Source: National Highway Traffic Safety Administration manufacturer communicationsNATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
NHTSA DEFECT INVESTIGATIONS
No applicable NHTSA defect investigation records were returned for this year, make, and model.
NHTSA investigations evaluate potential motor-vehicle safety defects. The existence of an investigation does not by itself establish that a safety defect exists, and the absence of an investigation does not establish that a vehicle is problem-free.
Open and closed describe NHTSA's process status, not a CarIQ reliability judgment.
View official NHTSA investigation data ↗DESCRIPTIVE SOURCE OVERLAP
CROSS-SOURCE VEHICLE DATA
CarIQ compares categories appearing across independent NHTSA datasets. Overlap can help identify areas with more available documentation, but it does not establish defect frequency or prove that an individual vehicle will experience a problem.
| Component | Owner complaints | Manufacturer communications | Recall campaigns | NHTSA investigations | Official sources containing records |
|---|---|---|---|---|---|
| Engine | 18 | 0 | 0 | 0 | 1 of 4 |
| Forward Collision Avoidance | 7 | 0 | 0 | 0 | 1 of 4 |
| Unknown or Other | 7 | 0 | 0 | 0 | 1 of 4 |
| Electrical System | 6 | 0 | 0 | 0 | 1 of 4 |
| Air Bags | 4 | 0 | 0 | 0 | 1 of 4 |
| Service Brakes | 4 | 0 | 0 | 0 | 1 of 4 |
| Lane Departure | 3 | 0 | 0 | 0 | 1 of 4 |
| Power Train | 3 | 0 | 0 | 0 | 1 of 4 |
| Fuel/propulsion System | 2 | 0 | 0 | 0 | 1 of 4 |
| Structure | 2 | 0 | 0 | 0 | 1 of 4 |
Displayed first by the number of source categories containing the component, then by owner complaint count, then alphabetically. This is a presentation rule, not a vehicle ranking. Complaint reports, manufacturer communications, recalls, and investigations describe different events and are never added into a combined total.
- complaint
- Available
- communication
- Available
- recall
- Available
- investigation
- Available
- production
- Unavailable
OFFICIAL NHTSA SAFETY RECALL DATA
SAFETY RECALLS
1 recall campaign found
01TIRES:VALVECampaign 21V101000February 22, 2021
Summary
Mazda North American Operations (Mazda) is recalling certain 2021 Mazda3 and CX-30 vehicles. Air may suddenly leak from the tire air valve.
Safety Consequence
A sudden air leak from the tire air valve may cause a loss of vehicle control while driving, increasing the risk of a crash.
Remedy
Mazda will notify owners, and dealers will replace all four tire air valves with new parts, free of charge. The recall began April 6, 2021. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4721B.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall results shown here are based on year, make, and model. A specific vehicle may or may not be affected. Check the vehicle's VIN with NHTSA to confirm open recalls before purchasing. Data provided by the National Highway Traffic Safety Administration (NHTSA).
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