USED VEHICLE RESEARCH

2017 Mazda CX-5

Is This A Good Car? organizes available NHTSA-derived research for the 2017 Mazda CX-5. This page includes owner complaint records, safety recall campaigns, manufacturer communications, defect investigations, and information about the completeness of the available evidence.

DATA CONFIDENCE: Moderate

Owner complaints

148NHTSA records

Recall campaigns

1Year, make and model lookup

Manufacturer communications

0Matched NHTSA records

Investigations

0Matched NHTSA records

EVIDENCE AVAILABILITY — NOT VEHICLE RELIABILITY

DATA CONFIDENCE

Moderate

Data Confidence measures how much usable evidence CarIQ has for this vehicle. It does not measure how reliable the vehicle is.

Why this rating?
Owner complaint data
Available
Manufacturer communications
Available
Recall data
Available
Investigation data
Available
Production denominator
Unavailable
Complaint component completeness
100%
Mileage completeness
0%
Incident-date completeness
100%

DESCRIPTIVE ANALYTICS

DATA INSIGHTS

Derived from official NHTSA source records. These statistics are descriptive and are not a reliability score.

Complaint records analyzed
148
NHTSA complaints
Most reported component
Electrical System
30% of categorized complaint records
Top-three component concentration
55%
Records mentioning at least one top-three component
Median reported incident mileage
Not available from current source
0 valid mileage observations
Recall campaigns
1
NHTSA recalls
Most recent recall report
November 21, 2017
NHTSA recalls
Manufacturer communications
0
NHTSA manufacturer communications
Most documented component
Not available
NHTSA manufacturer communications
Top-three communication concentration
Not available
Share of categorized manufacturer communications

SOURCE COMPLETENESS

DATA QUALITY

Complaint records analyzed
148
Component classification available
100%
Incident date available
100%
Mileage available
0%
Structured outcome fields available
100%

Completeness describes fields present in the retrieved complaint records. It is not a data-quality grade or a vehicle assessment.

Learn about CarIQ methodology

PRODUCTION-ADJUSTED DESCRIPTIVE METRIC

NORMALIZED COMPLAINT CONTEXT

Production-normalized complaint data is not currently available for this vehicle.

This metric compares the number of NHTSA owner complaint records retrieved by CarIQ with NHTSA-reported production volume for the corresponding vehicle population.

It is not a vehicle failure rate. Complaint reporting behavior, vehicle age, time on the road, production definitions, and other factors can affect the result.

Source: National Highway Traffic Safety Administration, Early Warning Reporting, Light Vehicle Production Data. Read the methodology.

OFFICIAL NHTSA OWNER COMPLAINT DATA

OWNER-REPORTED COMPLAINTS

TOTAL COMPLAINTS148

COMPONENT CATEGORIES

Electrical System44 complaints
30%of categorized complaint records
Unknown or Other35 complaints
24%of categorized complaint records
Engine15 complaints
10%of categorized complaint records
Service Brakes14 complaints
9%of categorized complaint records
Fuel/propulsion System13 complaints
9%of categorized complaint records
Structure12 complaints
8%of categorized complaint records
Visibility/wiper12 complaints
8%of categorized complaint records
Power Train11 complaints
7%of categorized complaint records
Vehicle Speed Control6 complaints
4%of categorized complaint records
Lane Departure5 complaints
3%of categorized complaint records
Air Bags4 complaints
3%of categorized complaint records
Forward Collision Avoidance4 complaints
3%of categorized complaint records
Back Over Prevention3 complaints
2%of categorized complaint records
Seats3 complaints
2%of categorized complaint records
Electronic Stability Control (ESC)2 complaints
1%of categorized complaint records
Seat Belts2 complaints
1%of categorized complaint records
Engine and Engine Cooling1 complaint
1%of categorized complaint records
Equipment1 complaint
1%of categorized complaint records
Exterior Lighting1 complaint
1%of categorized complaint records
Fuel System1 complaint
1%of categorized complaint records
Gasoline1 complaint
1%of categorized complaint records
Hydraulic1 complaint
1%of categorized complaint records
Suspension1 complaint
1%of categorized complaint records
Tires1 complaint
1%of categorized complaint records
Visibility1 complaint
1%of categorized complaint records

A complaint may list more than one component and therefore contribute to multiple categories. Percentages show the share of categorized complaint records that mention each component—not the percentage of vehicles affected. Category percentages may overlap.

INCIDENT REPORTS BY YEAR

2017
11
2018
20
2019
8
2020
18
2021
15
2022
15
2023
23
2024
18
2025
15
2026
5

Grouped from complaint records with a valid incident date.

RECENT OWNER COMPLAINTS

Electrical System

Owner-submitted NHTSA complaint · ODI 11747415
Read complaint narrative

The radio is uncontrollable by driver. The radio the self dial from Bluetooth. Even if not connected, the radio surprises this driver by playing the radio unexpectedly at the highest rate. Due to the buttons not working, driver cannot turn down the radio causing safety concerns for being scared and distracted. There are no warnings. Mazda is unwilling to assess without pay.

Electrical System

Owner-submitted NHTSA complaint · ODI 11746990
Read complaint narrative

There is a consistent issue with the “ghost touch“ and the electrical system so when you’re going down the road, the musical will change. The music will blast up or down randomly it’ll get stuck and it’s very distracting. It will hang up on people while you’re having a conversation through the car phone. This was a recall for Mazda 2014 through 2016 and they need to extend it because it was still happening with my 2017. This is my first experience with Mazda and it has not been a good one as far as this goes. I do a lot of driving and phone calls and music are very important and stuff randomly changing or getting stuck while you’re driving and then trying to fix it is very dangerous.

Electrical System

Owner-submitted NHTSA complaint · ODI 11741077
Read complaint narrative

Infotainment system randomly makes its own selections. Turns volume up and down, changes settings, changes stations... etc. Anything that can be controlled on the screen is at risk of being randomly hijacked. Once, my drivers assist volume was unexpectedly turned to full blast and randomly shouted "navigation assistant will be at this volume. " I jumped so badly I actually could have crashed if I hadn't been at a light.

Engine and Engine Cooling

Owner-submitted NHTSA complaint · ODI 11739578
Read complaint narrative

The contact owns a 2017 Mazda CX-5. While driving the vehicle, the engine overheat warning suddenly illuminated on the dashboard cluster panel. The contact pulled over immediately, restarted the engine, and coasted the vehicle to a local, independent mechanic shop. The independent mechanic diagnosed the issue as a blown head gasket. For a secondary inspection, the vehicle was transported to an authorized Mazda dealership. Dealership technicians determined that the engine cylinder was actually cracked and recommended a full engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 92,000.

Air Bags

Owner-submitted NHTSA complaint · ODI 11739407
Read complaint narrative

Last week, the airbag warning light illuminated on my dashboard. Please be aware that this marks the fourth occurrence of this issue. Each time I bring the vehicle to the dealership, they provide a different explanation, and I am required to cover the repair costs. I have been informed that the vehicles were manufactured with a defect, causing the wiring harness to corrode at the junction where the temperature sensor connects to the engine, which measures the coolant temperature. Additionally, on two occasions, I was told that the wire had disconnected from the airbag connector. During my most recent visit to the dealership on 5/21/26, I was informed that an item in my glove compartment had dislodged the wire from the passenger side airbag module. This situation is extremely concerning, as it suggests that the wire can easily fall out or become loose from the airbag, given that there is no barrier between the glove compartment and the airbag. It is important to note that this issue arises each time I start the vehicle while it is stationary, and this vehicle has never been involved in an accident nor have the airbags been deployed.

Power Train

Owner-submitted NHTSA complaint · ODI 11724653
Read complaint narrative

My car only has 65k miles on it and the rear differential failed and needs to be replaced. I am seeing this posted online by many Mazda CX-5 owners well under the mileage this typically happenes but out of the warranty period. Mazda should start a recall or compensate owners for this. its never been in an accident simply a commuter car used around town

Electrical System · Seats

Owner-submitted NHTSA complaint · ODI 11722180
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During a one-hour car ride, the front passenger side seat heater burned a hole through the seat, damaging my wife's skirt and leaving a hole in the upholstery. The overheating definitely originated within the seat. We immediately turned the seat heater off and have not used it since. It could have started a fire, which is very scary, or burned my wife, which is a serious safety risk. This issue has been mentioned by other Mazda owners, but I cannot find any recall reports. There were no warnings prior to the burning. The component is being taken to the dealership to be examined today.

Electrical System

Owner-submitted NHTSA complaint · ODI 11709977
Read complaint narrative

UNKNOWN The infotainment system started malfunctioning on its own. Changes channels on radio, goes into settings and makes changes. Calls phone numbers etc. Does it more in the cold weather

NHTSA complaints are reports submitted by vehicle owners and other consumers. Complaint counts do not represent the percentage of vehicles affected and do not by themselves establish that a safety defect exists.

A higher complaint count can partly reflect how many vehicles were sold, vehicle age, and other factors. CarIQ does not yet normalize complaint counts by vehicles sold.

Data provided by the National Highway Traffic Safety Administration (NHTSA). This site is not endorsed by NHTSA.

OFFICIAL NHTSA MANUFACTURER COMMUNICATION DATA

MANUFACTURER COMMUNICATIONS

TOTAL COMMUNICATIONS0

No NHTSA manufacturer communication records were returned for this year, make, and model.

Manufacturer communications include service bulletins and other technical information submitted by manufacturers to NHTSA. The existence or number of communications does not establish how often a condition occurs or whether an individual vehicle will experience it.

Some manufacturers may issue more detailed service documentation than others, so communication counts should not be used alone to compare vehicle reliability.

Source: National Highway Traffic Safety Administration manufacturer communications

NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION

NHTSA DEFECT INVESTIGATIONS

TOTAL INVESTIGATION RECORDS0

No applicable NHTSA defect investigation records were returned for this year, make, and model.

NHTSA investigations evaluate potential motor-vehicle safety defects. The existence of an investigation does not by itself establish that a safety defect exists, and the absence of an investigation does not establish that a vehicle is problem-free.

Open and closed describe NHTSA's process status, not a CarIQ reliability judgment.

View official NHTSA investigation data ↗

DESCRIPTIVE SOURCE OVERLAP

CROSS-SOURCE VEHICLE DATA

CarIQ compares categories appearing across independent NHTSA datasets. Overlap can help identify areas with more available documentation, but it does not establish defect frequency or prove that an individual vehicle will experience a problem.

ComponentOwner complaintsManufacturer communicationsRecall campaignsNHTSA investigationsOfficial sources containing records
Electrical System440001 of 4
Unknown or Other350001 of 4
Engine150001 of 4
Service Brakes140001 of 4
Fuel/propulsion System130001 of 4
Structure120001 of 4
Visibility/wiper120001 of 4
Power Train110001 of 4
Vehicle Speed Control60001 of 4
Lane Departure50001 of 4

Displayed first by the number of source categories containing the component, then by owner complaint count, then alphabetically. This is a presentation rule, not a vehicle ranking. Complaint reports, manufacturer communications, recalls, and investigations describe different events and are never added into a combined total.

complaint
Available
communication
Available
recall
Available
investigation
Available
production
Unavailable

OFFICIAL NHTSA SAFETY RECALL DATA

SAFETY RECALLS

1 recall campaign found

01TRAILER HITCHESCampaign 17V744000November 21, 2017

Summary

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Safety Consequence

Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy

Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Additional Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Recall results shown here are based on year, make, and model. A specific vehicle may or may not be affected. Check the vehicle's VIN with NHTSA to confirm open recalls before purchasing. Data provided by the National Highway Traffic Safety Administration (NHTSA).

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