Owner complaints
2NHTSA recordsUSED VEHICLE RESEARCH
2017 Lexus ES
Is This A Good Car? organizes available NHTSA-derived research for the 2017 Lexus ES. This page includes owner complaint records, safety recall campaigns, manufacturer communications, defect investigations, and information about the completeness of the available evidence.
DATA CONFIDENCE: InsufficientIs This A Good Car?
Lexus ES2017 · VERIFIED IMAGE PENDING
Recall campaigns
UnavailableYear, make and model lookupManufacturer communications
0Matched NHTSA recordsInvestigations
0Matched NHTSA recordsEVIDENCE AVAILABILITY — NOT VEHICLE RELIABILITY
DATA CONFIDENCE
InsufficientData Confidence measures how much usable evidence CarIQ has for this vehicle. It does not measure how reliable the vehicle is.
Why this rating?
- Owner complaint data
- Available
- Manufacturer communications
- Available
- Recall data
- Unavailable
- Investigation data
- Available
- Production denominator
- Unavailable
- Complaint component completeness
- 100%
- Mileage completeness
- 0%
- Incident-date completeness
- 100%
DESCRIPTIVE ANALYTICS
DATA INSIGHTS
Derived from official NHTSA source records. These statistics are descriptive and are not a reliability score.
- Complaint records analyzed
- 2 NHTSA complaints
- Most reported component
- Engine 50% of categorized complaint records
- Top-three component concentration
- 100% Records mentioning at least one top-three component
- Median reported incident mileage
- Not available from current source 0 valid mileage observations
- Recall campaigns
- Unavailable NHTSA recalls
- Most recent recall report
- Not available NHTSA recalls
- Manufacturer communications
- 0 NHTSA manufacturer communications
- Most documented component
- Not available NHTSA manufacturer communications
- Top-three communication concentration
- Not available Share of categorized manufacturer communications
SOURCE COMPLETENESS
DATA QUALITY
- Complaint records analyzed
- 2
- Component classification available
- 100%
- Incident date available
- 100%
- Mileage available
- 0%
- Structured outcome fields available
- 100%
Completeness describes fields present in the retrieved complaint records. It is not a data-quality grade or a vehicle assessment.
Learn about CarIQ methodologyPRODUCTION-ADJUSTED DESCRIPTIVE METRIC
NORMALIZED COMPLAINT CONTEXT
Production-normalized complaint data is not currently available for this vehicle.
This metric compares the number of NHTSA owner complaint records retrieved by CarIQ with NHTSA-reported production volume for the corresponding vehicle population.
It is not a vehicle failure rate. Complaint reporting behavior, vehicle age, time on the road, production definitions, and other factors can affect the result.
Source: National Highway Traffic Safety Administration, Early Warning Reporting, Light Vehicle Production Data. Read the methodology.
OFFICIAL NHTSA OWNER COMPLAINT DATA
OWNER-REPORTED COMPLAINTS
TOTAL COMPLAINTS2
COMPONENT CATEGORIES
Engine1 complaint
50%of categorized complaint records
Exterior Lighting1 complaint
50%of categorized complaint records
A complaint may list more than one component and therefore contribute to multiple categories. Percentages show the share of categorized complaint records that mention each component—not the percentage of vehicles affected. Category percentages may overlap.
INCIDENT REPORTS BY YEAR
2023
1
2025
1
Grouped from complaint records with a valid incident date.
RECENT OWNER COMPLAINTS
Engine
Owner-submitted NHTSA complaint · ODI 11686632Read complaint narrative
I have purchased two Lexus ES350s--a 2007 and a 2017. Both cars have been serviced at Lexus of Atlanta and both have had transmission failure. On August 28, 2025, after my car passed emissions and had just been serviced a month prior at the dealership, my car abruptly jumped and stalled, and the "Traction Control" message popped up. This was extremely scary as I was driving in Atlanta traffic. I immediately had it towed to Lexus of Atlanta. I received a call from my Service Advisor with whom I have worked for many years and he said it is my transmission and quoted me $10,000+. He also had zero empathy, could not tell me why my car all of the sudden "died" and essentially said, "these things happen and it is what it is." Those were actually his exact words. No one can explain why the transmission failed when I have had the car serviced routinely by the dealership from where the car was purchased. I just had the car serviced in July. I had no indication that the car was malfunctioning. I am unsure if the transmissions need to be recalled but this is a serious safety concern.
Exterior Lighting
Owner-submitted NHTSA complaint · ODI 11557371Read complaint narrative
The automatic headlights are giving me issues and not wanting to come on and off properly along with the auto high beams
NHTSA complaints are reports submitted by vehicle owners and other consumers. Complaint counts do not represent the percentage of vehicles affected and do not by themselves establish that a safety defect exists.
A higher complaint count can partly reflect how many vehicles were sold, vehicle age, and other factors. CarIQ does not yet normalize complaint counts by vehicles sold.
Data provided by the National Highway Traffic Safety Administration (NHTSA). This site is not endorsed by NHTSA.
OFFICIAL NHTSA MANUFACTURER COMMUNICATION DATA
MANUFACTURER COMMUNICATIONS
TOTAL COMMUNICATIONS0
No NHTSA manufacturer communication records were returned for this year, make, and model.
Manufacturer communications include service bulletins and other technical information submitted by manufacturers to NHTSA. The existence or number of communications does not establish how often a condition occurs or whether an individual vehicle will experience it.
Some manufacturers may issue more detailed service documentation than others, so communication counts should not be used alone to compare vehicle reliability.
Source: National Highway Traffic Safety Administration manufacturer communicationsNATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
NHTSA DEFECT INVESTIGATIONS
TOTAL INVESTIGATION RECORDS0
No applicable NHTSA defect investigation records were returned for this year, make, and model.
NHTSA investigations evaluate potential motor-vehicle safety defects. The existence of an investigation does not by itself establish that a safety defect exists, and the absence of an investigation does not establish that a vehicle is problem-free.
Open and closed describe NHTSA's process status, not a CarIQ reliability judgment.
View official NHTSA investigation data ↗DESCRIPTIVE SOURCE OVERLAP
CROSS-SOURCE VEHICLE DATA
CarIQ compares categories appearing across independent NHTSA datasets. Overlap can help identify areas with more available documentation, but it does not establish defect frequency or prove that an individual vehicle will experience a problem.
| Component | Owner complaints | Manufacturer communications | Recall campaigns | NHTSA investigations | Official sources containing records |
|---|---|---|---|---|---|
| Engine | 1 | 0 | 0 | 0 | 1 of 4 |
| Exterior Lighting | 1 | 0 | 0 | 0 | 1 of 4 |
Displayed first by the number of source categories containing the component, then by owner complaint count, then alphabetically. This is a presentation rule, not a vehicle ranking. Complaint reports, manufacturer communications, recalls, and investigations describe different events and are never added into a combined total.
- complaint
- Available
- communication
- Available
- recall
- Unavailable
- investigation
- Available
- production
- Unavailable
OFFICIAL NHTSA SAFETY RECALL DATA
SAFETY RECALLS
Recall data is temporarily unavailable. Please check again later or verify directly with NHTSA.
Recall results shown here are based on year, make, and model. A specific vehicle may or may not be affected. Check the vehicle's VIN with NHTSA to confirm open recalls before purchasing. Data provided by the National Highway Traffic Safety Administration (NHTSA).
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