2022 Honda Accord

The contact owns a 2022 Honda Accord. The contact stated that there were persistent failures with the infotainment system. The contact stated that occasionally the screen flickered abnormally, the navigation system zoomed in and out unexpectedly, unintended phone calls were made while driving, and the screen occasionally became frozen or was unresponsive to touch. The vehicle was taken to the dealer, where the infotainment head unit was replaced under warranty; however, the issues persisted. The manufacturer was notified of the failure, and the dealer and the manufacturer determined that a software update was needed. The vehicle was not repaired. The manufacturer had not yet developed a fix for the failure. A case was filed with the manufacturer. The failure mileage was approximately 22,000.

Erratic uncontrolled phantom touches on the primary console screen create severe driver distraction, alter settings whuke driving, and that multiple dealer replacements (screen + head unit) failed to remedy the issue under warranty.

The touchscreen something’s fails to work. It freezes and it doesn’t allow me to push on anything. If I have it under CarPlay and I’m GPS mode to get directions to where I’m going too and then it begins to have glitches . It switches back and forth from am/fm radio then to pandora then back to am/fm non stop. The screen randomly starts clicking on its own— I tried factory reset and it hasn’t resolved my issue. It often a happens mostly when the screen is hot but it’s done it too when the screen is in normal temperature .

Screen glitch acting erratic. Absolutely annoying. Even USB connection glitches. Apps jump. Phone disconnect… Total disappointment. No solution in 4 years?

Infotainment is unresponsive and also ghost touches on its own. It’ll turn on and blast the radio on its own, end phone calls, call people and switch out of navigation all which is extremely distracting. System was reproduced by the dealer, got replaced and the problem came back. Dealer says Honda tech line says that there is no fix but that it is in the works.

The car suddenly started to miss fire and lose power. This puts the driver and others in dangerous situations. If it happens when pulling out into traffic and the car misfired it could cause a serious crash. Honda service diagnosed that a blown head gasket causes coolant to leak into the cylinders, leading to engine misfires and a sudden loss of motive power at highway speeds. This issue is well documented on 2016 to 2022 honda Accords. There are many documented cases of this exact premature failure. Honda is aware of this issue and has awarded some owners goodwill repair when outside of warranty. There is currently ongoing litigation because of the 10s of thousands of head gasket failures. My car has 75k miles and went out of warranty at 60k miles. My goodwill request was denied by local regional Honda Rep but I elevated the request to corporate Honda and currently waiting on their response.

This event occurred after a history of ABS system issues as well as Infotainment system issues since 10k miles. During morning commute at approximately 60 mph, all dash warnings began to chime associated with the Touring features of the sedan. TPMS, Collision Avoidance, Braking System, Lane Departure, etc. AND Electric Power Steering. The steering wheel clicked and immediately became difficult to steer. I found a safe pullover point and managed to return the car safely the short distance home.

The screen is now severely ghost-touching, overriding navigation, and falsely reporting accidents while I drive. This is a severe distraction and a safety hazard.